Senior Network Operations Control Center Technician

SBA Communications Corporation-posted about 1 month ago

Full-time • Mid Level

Boca Raton, FL

1,001-5,000 employees

Real Estate

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The primary function of this position is to monitor, conduct incident management, support multiple networks and facilities sub-systems in a 24X7 operations center. This position is responsible for supporting a wide range of network types (Tower Lighting, Microwave, DAS, and Wired WAN/LAN) and in-building facilities sub-systems (Environmental Controls, Access Systems, UPS and Generators, etc.). The Senior NOCC Technician is also responsible for analyzing problems and escalating to the appropriate teams for resolution.

Responsible for fault monitoring and management, troubleshooting, configuration control, trouble ticket generation and management, and reports development and generation.
NOC phone support and provide customer status updates as needed.
Coordinate troubleshooting efforts while collaborating with various technical teams, network engineers/system administrators, and customer organizations.
Monitor network status and manage outage incidents with telecommunication providers.
Conduct basic layer 1 troubleshooting of equipment when required.
Make technical and process recommendations to prevent repeating outages.
Monitor physical security systems and site access control.
Perform infrastructure monitoring for facilities systems and implement restart/recovery procedures as necessary.
Analyze problems; escalate and distribute as applicable to necessary teams, track issues and open incidents through resolution.
Develop detailed description of system outages as well as provide availability reports that defined SLA (Service Level Agreement) guidelines.
Monitor tower lights using proprietary software programs and process incoming alarms in 30 minutes or less. File, extend and cancel NOTAMS in compliance with FAA Specifications.
Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
Communicate clearly via email, trouble-ticket items and other required notices to RSM, Area Operations Director, or Facilities Director and other required parties in a timely manner.
Print, process and file automated poll-out (RUOK) reports.
Perform miscellaneous office clerical duties to maintain NOCC reports and files.
Work cooperatively in a team environment by interfacing effectively with coworkers, supervisor and customers.
Participate in the assimilation and training of new team members.
Compile and maintain NOCC statistical reports and ongoing NOCC spreadsheets as required.
Other projects and duties as assigned.

H.S. Diploma/GED Associates Degree preferred
3-5 years in a Network Helpdesk or Network Operations Center, including technical and/or administrative/support roles. Experience in a tiered network operational support role
Proven knowledge of network management of WAN/LAN computer networks, data communications, TCP/IP, applications monitoring & diagnostics
Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.

Trilingual in English/Spanish/Portuguese preferred
Working knowledge of SolarWinds or comparable network management tool, ticketing systems, and basic Windows and Linux skills is a plus.
Other Network Technical Certifications

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