Senior Network Engineer

Lee Health • Fort Myers, FL

273d • $104,769 - $136,198

About The Position

As a Webex Contact Center Engineer at Lee Health, you will play a crucial role in managing and optimizing our Webex Contact Center and Cisco Unified Communications Manager systems. You will be responsible for ensuring the smooth day-to-day operations of these critical communication platforms, contributing to the efficiency of our business operations.

Requirements

• Bachelor's Degree or 5 years of experience in lieu of a degree.
• 3 Years of Work-Related Experience.
• Proven experience managing the day-to-day operations of Webex Contact Center.
• Strong knowledge of Cisco Unified Communications Manager for day-to-day operations.
• Proficiency in configuring and troubleshooting contact center routing and reporting.
• Familiarity with telephony and VoIP technologies.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills with an attention to detail.

Nice To Haves

• CCNA or CCNP Preferred

Responsibilities

• Oversee the day-to-day operations of Webex Contact Center, ensuring optimal performance and reliability.
• Configure and maintain contact center features, including routing, reporting, and integration with other systems.
• Troubleshoot and resolve any technical issues related to the Webex Contact Center platform.
• Collaborate with cross-functional teams to enhance and customize the contact center functionality to meet business needs.
• Utilize your knowledge of Cisco Unified Communications Manager for day-to-day operations to manage and maintain the telephony infrastructure.
• Ensure the availability and functionality of CUCM for business communications.
• Collaborate with network and IT teams to integrate CUCM with other systems and applications.
• Perform day-to-day operations and maintenance tasks on Cisco Unified Communications Manager.
• Maintain detailed documentation of system configurations, changes, and incident resolutions.
• Generate regular reports to monitor system performance and identify areas for improvement.
• Provide insights and recommendations for optimizing contact center and CUCM operations.
• Provide technical support and guidance to end-users and internal teams, ensuring effective resolution of issues.
• Assist in the development and delivery of training programs for end-users on contact center and CUCM functionality.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: Bachelor's degree