Senior Network and Infrastructure Engineer- Level 4

The Panaro Group-posted 2 days ago
Full-time • Senior
Racine, WI
11-50 employees
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The Senior Network & Infrastructure Engineer is a key role within the Services Department. The position has three primary responsibilities. The first responsibility is for the technical management of network and infrastructure projects, directly assigned, for their clients. An additional primary responsibility is to provide technical Level 4 escalation support for all Service Desk (MSP) incidents, as well as Professional Service clients. The final primary responsibility will be to act as the senior technical approver on all Professional Scopes of Work (SOW).

  • Technical Project Management (May Include Travel)
  • Oversee and manage assigned projects to ensure proper implementation and configuration, leading to successful project completion.
  • Constant internal and external communication is required to inform all necessary parties of the project status.
  • Documentation
  • Create effective documentation (customer-facing and internal) for assigned projects to provide necessary information to clients and relevant staff
  • Timely and accurate submission of time sheets, PTO forms, and expense reports.
  • Ensure proper association of billable and non-billable time.
  • Note: All documentation must occur within their designated internal applications and tools.
  • Professional SOW Architecture & Design
  • Work with senior staff to create, review, and approve the architecture, design, staging, task list, etc., for all networking and infrastructure projects to ensure they are accurately and thoroughly scoped. This may include properly sizing hardware or software needs.
  • Level 4 Technical Escalation Support
  • Provide L4 technical escalation support for the Professional & Service Desk team in remediating project and ticket issues.
  • Development Environment Management
  • Responsible for the overall architecture, design, implementation, and management of the Dev Environment as directed by the VP of IT Services.
  • Pre-Sales Client Meetings (May Include Travel)
  • Perform remote and on-site client visits, primarily during project implementation but possibly beforehand to ensure proper scoping.
  • May also be asked to attend conferences or tradeshows.
  • Internal IT
  • This role will be responsible for the oversight of internal IT functionality, projects, and directives as guided by the VP of IT Services.
  • Training & Certifications
  • This will include studying, completing, and maintaining any required vendor certifications or training needed to benefit the Services Department
  • Minimum of 7+ years of experience in infrastructure and networking.
  • Overseeing infrastructure upgrade projects, including server, storage, virtualization, and hyper-converged systems.
  • Leading Microsoft cloud and productivity projects, including Office 365 migrations (cutover, hybrid, SharePoint/OneDrive), Azure deployments, and VoIP implementations.
  • Supporting managed IT services operations, including IT management, help desk environments, SECaaS, and outsourced IT delivery.
  • Managing networking and security initiatives such as firewall deployments (WatchGuard preferred), wireless configuration, MFA, and Microsoft 365 security.
  • Knowledge of industry-leading hardware and equipment products (Dell, Lenovo, HP, Cisco, etc.).
  • Experience working with Microsoft server operating systems, Active Directory, and Microsoft Exchange infrastructure.
  • Experience working with Microsoft Teams and email.
  • Possesses a mentorship mindset and an ability to guide, train, and share knowledge with other engineers.
  • Strong oral and written communication skills, combined with excellent time management and organizational abilities.
  • Detail-oriented and able to work effectively under pressure with minimum supervision.
  • Ability to multitask several job responsibilities and show good judgment in assessing priorities.
  • Good interpersonal abilities to work with clients to resolve support tickets.
  • Strong analytical and problem-solving abilities.
  • Ability to provide guidance and knowledge share with other engineers.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
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