Senior Network Administrator

Humana • Seattle, WA

1d • Hybrid

About The Position

Become a part of our caring community and help us put health first The Senior Network Administrator provides technical expertise in the management of a public and/or private network; tests and analyzes network facilities, including network control software, routers, switches, lines, modems, adapters and servers. The Senior Network Administrator work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Network Administrator monitors data traffic and network resource performance. Identifies, diagnoses and resolves technical problems related to network failure/integrity. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Additional responsibilities include but are not limited to: Collaborate with Level 2 support teams to gain expertise in tools and processes, identifying opportunities to enhance Level 1 support capabilities. Conduct Level 1 health checks during system issues and outages, ensuring prompt detection and escalation of critical incidents. Review and approve changes impacting production environments, ensuring compliance with operational standards and minimal disruption. Drive Level 1 support engagement in Problem Management activities to facilitate root cause analysis and continuous improvement. Support critical monitoring services to improve observability for faster TTD and TTR. Facilitate updates to L1 technical documentation and SOPs to ensure up-to-date information to support ongoing operations and future planning. Participate in implementation projects, collaborating with cross-functional teams to deliver robust support solutions. Review and approve changes within Level 1 and Level 1.5 operational spaces. Contribute to strategic operations, business development, and the formulation of operational strategy. Identify opportunities with emerging technologies to drive digital transformation and operational excellence. Monitor and measure performance metrics, reporting results to leadership and stakeholders. Execute change initiatives and manage the implementation of new processes and technologies. Use your skills to make an impact

Requirements

• Bachelor's Degree
• 5 or more years experience in Network Administration
• Experience providing technical expertise in the management of a public and/or private network
• Experienced testing and analyzes network facilities, including network control software, routers, switches, lines, modems, adapters and servers
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Master's Degree in a Technical Field
• Networking related Certification

Responsibilities

• Collaborate with Level 2 support teams to gain expertise in tools and processes, identifying opportunities to enhance Level 1 support capabilities.
• Conduct Level 1 health checks during system issues and outages, ensuring prompt detection and escalation of critical incidents.
• Review and approve changes impacting production environments, ensuring compliance with operational standards and minimal disruption.
• Drive Level 1 support engagement in Problem Management activities to facilitate root cause analysis and continuous improvement.
• Support critical monitoring services to improve observability for faster TTD and TTR.
• Facilitate updates to L1 technical documentation and SOPs to ensure up-to-date information to support ongoing operations and future planning.
• Participate in implementation projects, collaborating with cross-functional teams to deliver robust support solutions.
• Review and approve changes within Level 1 and Level 1.5 operational spaces.
• Contribute to strategic operations, business development, and the formulation of operational strategy.
• Identify opportunities with emerging technologies to drive digital transformation and operational excellence.
• Monitor and measure performance metrics, reporting results to leadership and stakeholders.
• Execute change initiatives and manage the implementation of new processes and technologies.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level