Senior NAV/BC Consultant - Support

Western Computer • Oxnard, CA

54d • $110,000 - $130,000 • Remote

About The Position

The BC Consultant plays a large role in assessing customer needs, configuring Dynamics 365 BC to meet those needs, training end-users, and providing ongoing support to ensure optimized performance. The BC Consultant will be instrumental in helping clients maximize the value of their Microsoft Dynamics BC investment while ensuring best-in-class customer service outcomes.

Requirements

• 3+ years of experience with Dynamics BC
• Gathering requirements, crafting the perfect configuration, testing, training, documentation, and troubleshooting? It's all in a day's work for you.
• You love to share the solution with customers, presenting them with confidence and navigating difficult conversations when client desires and ideal systems aren’t aligned.
• You understand the importance of change management and ensure everything is on point.
• When issues arise, you are eager to find a solution. You'll resolve them faster than a speeding ERP system, avoiding project disasters or pesky escalations.
• You have a depth of knowledge in BC that allows you to identify potential system issues, provide guidance and propose immediate solutions
• You appreciate frameworks and utilize them to keep our missions on course.

Responsibilities

• Client Engagement and Requirements: Actively participate in discussions with our BC clients regarding their requirements and design. This entails meticulous attention to detail and a commitment to delivering precisely what is needed.
• Resource Deliverables: Take ownership of caseload and work with clients to provide updates and solutions in a timely manner.
• Participation in Client Status and Steering Committee Meetings: Actively engage in client status and Steering Committee meetings, contributing substantively to these critical gatherings to drive support and projects forward.
• User Training & Documentation: Conduct training sessions and create documentation to support end-users in effectively using Business Central.
• Incident & Change Management: Log, track, and manage customer issues, ensuring timely resolutions and updates.
• Client Support and Issue Remediation: Provide dedicated client support for design issues and guide the remediation efforts, with a steadfast commitment to resolving challenges promptly and effectively.
• Escalated Design Issue Triage: Efficiently triage and address escalated design issues with precision, acting as a reliable troubleshooter in critical situations.
• Phase Scoping Expertise: Contribute your knowledge and expertise to assist in scoping the requirements for subsequent project phases, ensuring a strategic and well-planned approach.

Benefits

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $110k - $130k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.
• Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!
• Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.
• Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!
• Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees