Senior Multimedia Technician - Detroit

Federal Reserve System • Detroit, MI

2d

About The Position

The Chicago Federal Reserve Bank is a non-governmental entity that conducts economic research, bank supervision, community outreach and education, and central bank services. The fundamental mission of the Federal Reserve System is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems so as to promote optimal macroeconomic performance.
We are seeking applicants for a Senior Multimedia Technician position for our Detroit Branch. As a Senior Multimedia Technician, you will provide technical consultation, coordinate tasks, support on-site and virtual events where AV is needed, and manage communications for small to mid-scale Video Conferencing and Audiovisual projects. You will provide user support and assist in the development, setup, monitoring, testing, and maintenance of technical conferencing solutions and equipment for our Detroit branch. You will ensure the quality of processes, procedures, and standards to ensure consistent and high-quality service. The level of work required is considered advanced and you will operate under minimal supervision.

Requirements

• Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
• Minimum three years of work experience
• Demonstrated experience supporting live events, including coordination with event planners and client-facing roles.
• Experience working in corporate environments with high-profile meetings and executive-level events.
• Advanced technical troubleshooting skills.
• Ability to determine, evaluate, and diagnose advanced video-related connection issues and performance problems.
• Advanced knowledge of enterprise risk processes and best practices.
• Advanced knowledge of AV infrastructure and field implementation, with a strong understanding of the relationship between audio, video, telecommunications technology components and software.
• Advanced knowledge of principles, practices, and procedures in the field of specialization to the completion of assignments.
• Learning environment with opportunities to gain new skills and grow your career.
• Knowledge of event logistics, room setups, and hospitality standards for corporate functions.
• Strong interpersonal and communication skills to engage with clients, executives, and event participants professionally.
• Ability to anticipate client needs and deliver a white-glove service experience during events.
• Skilled in managing high-pressure situations with a calm, solutions-oriented approach.

Responsibilities

• Determines the appropriate troubleshooting of basic AV, videoconferencing, and audio-conferencing issues and provides complex audio, video, and data conferencing solutions.
• Consults with IT groups, internal stakeholders, and vendors to validate design and architectural recommendations as they relate to AV systems.
• Evaluates equipment requirements and cost analyses for installations ranging from simple to broad complexity.
• Develops, recommends, and maintains technical standards for the design, equipment, and support of multimedia systems.
• Determines the development and implementation of quality control processes and procedures.
• Provides technical consultation and coordination of tasks for small to mid-scale video conferencing and audiovisual projects.
• Conduct installation, set up, monitoring, testing, and maintaining audio conferencing, videoconferencing, and audiovisual technologies and equipment.
• Designs scheduling and customer communications for audio conferencing and videoconferencing calls.
• Plans the identification and development of manual processes or automated, scripted solutions for common videoconferencing issues.
• Develops, organizes, and maintains standard operating procedures and workflow processes and procedures for AV systems.
• Provides on-site and remote technical support for corporate events, meetings, and hospitality functions, ensuring seamless AV integration and high-quality user experience.
• Coordinates with event planners and hospitality teams to assess AV requirements, set up multimedia equipment, and troubleshoot issues during live events.
• Advises on best practices for AV solutions in event spaces, including lighting, sound, and video streaming for hybrid or in-person gatherings.

Benefits

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A continuous learning environment with opportunities to gain new skills and grow your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior