Senior MSP/MSSP Practice Director

GTT

15d

About The Position

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net. Role Summary: The Senior MSP / MSSP Practice Director is responsible for building, scaling, and optimizing GTT's Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) ecosystem. This role drives partner growth, enhances lifecycle engagement, and expands routes to market by developing strategic programs, enablement, and high-impact partner motions. Job Scope/Supervision: This role interacts and collaborates with all departments within our channel partner program and GTT.

Requirements

Bachelor’s degree in Business, Engineering, or related field (MBA preferred)
7+ years’ experience in channel sales, partner management, or MSP/MSSP program leadership.
Proven success designing and scaling MSP/MSSP partner programs.
Strong understanding of partner economics and recurring revenue models.
Excellent leadership, communication, and relationship-building skills.
Strong understanding of integration technologies (cloud, automation, data, infrastructure)

Nice To Haves

Experience with partner program operating models, partner enablement, ecosystem management.
Knowledge of cybersecurity frameworks and managed service operations.
Technical background or certifications in networking, cloud, or security is a plus.

Responsibilities

Design and evolve scalable channel programs tailored specifically for MSPs and MSSPs.
Define segmentation, performance models, partner compensation, and program metrics.
Recruit, activate, and grow high-value MSP and MSSP partners.
Lead onboarding processes and ensure partners are equipped for success.
Deliver enablement materials including playbooks, training, and co-branded resources.
Drive partner-led market expansion across verticals and geographies.
Collaborate with segment sales teams to extend market reach.
Track partner lifecycle performance, revenue contribution, and ROI.
Optimize partner investment strategies to maximize growth and profitability.
Maintain a consistent operational engagement model to support scale.
Stay informed on industry trends, competitive landscape, and emerging technologies.