Senior Motion Designer

Intercom•San Francisco, CA

1d•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. The Intercom Creative Studio is looking for an experienced Senior Motion Designer who can evolve and scale the brand through motion design and editing work to produce a variety of deliverables like: campaign work, interactive elements, customer stories, product animations, explainer videos, and more. Reporting to the Director of Creative Studio, you'll work alongside Designers, Producers, Writers, and cross-functional stakeholders to evolve the foundation and execution of how our product and brand come to life through motion. This motion-focused role sits within the Intercom Creative Studio, our San Francisco-based team, which works on projects that span digital, print, environmental, physical goods, and everything in between. We believe our best work is ahead of us (through collaboration with you!). Over the past few years, the team has built a strong product animation library. Now, we’re ready to establish a more systematic foundation across the board and expand our POV further. The ideal candidate balances strong technical expertise with initiative and drive, and brings a passion for motion graphics, animation, video editing, and sound design. They’re excited by the opportunity to help bring a world-class brand to life. Our small but growing in-house team is home to a top-tier group of creatives with a broad range of experience, backgrounds and talents. We’re constantly looking for ways to make our day-to-day work feel fresh and meaningful.

Requirements

4-8 years of professional motion/video/editing experience
Ability to confidently scope and produce product animations/video from concept to pixel-perfect execution
Strong conceptual design skills—proficiency in motion design, typography, color theory, illustration, photography, and layout
Deep interest in branding, culture, and art
Ability to craft a story as well as have the production level know-how to cut and deliver assets.
Detail-oriented, strategic and systems-level thinking.
Clear, honest, and respectful communication skills; ability to collaborate effectively with stakeholders across the organization.
Excellent project management skills.
Adobe CC, After-Effects, and Figma experience required.
Ability to generate creative solutions that align with business goals.
A growth mindset and comfort with ambiguity.
A motion portfolio that demonstrates product, branding, communication design experience.

Responsibilities

Produce high-detail product animations using After Effects. Experience with Rive is a major plus and Calvary is nice to have.
Create visually compelling, on-brand videos and product animations to be used in various channels and applications.
Develop work from concept to hi-fi through detail-oriented design, storyboarding, and animation, while utilizing the brand system.
Maintain and evolve our motion principals, guidelines and processes with a focus on scale. Stand up and maintain self-serve motion to empower others in the company to do great work fast.
Push for innovative brand-motion work that delights our customers and meets company objectives.
Push the brand forward with fresh ideas across immersive experiences.
Identify trends and maintain an eye on the future by introducing fresh perspectives and new ideas into the system.