Senior Mortgage Loan Officer

Fifth Third Bank • Troy, OH

93d

About The Position

The Senior Mortgage Loan Officer at Fifth Third Bank performs a wide range of duties relating to the origination of residential 1st mortgage loans. This role meets standards and objectives defined by management for mortgage loan sales and One Bank partnership objectives. The Senior MLO assumes overall responsibility for the residential mortgage loan from application to closing and works in conjunction with sales leadership to develop assigned Mortgage Loan Consultant while educating them on all aspects of the mortgage loan business. The position is accountable for risk management and ensuring a positive customer experience while achieving results by managing and reporting risks of all types.

Requirements

• High school diploma or equivalent mandatory.
• Four-year college degree preferred.
• 3-5 years of origination experience at Fifth Third or similar institution preferred.
• Top 25% in closed loan production or units in the prior calendar year preferred.
• Advanced proficiency in Total Expert and other origination/lead generation systems.
• Knowledge of conventional and/or government lending guidelines.
• Knowledge of residential mortgage processing, underwriting, and closing procedures.
• Knowledge of federal lending regulations governing real estate lending.
• Demonstrated organizational skills.
• Strong written and verbal communication skills.
• Demonstrated teamwork and customer service skills.
• Proven computer skills.
• Basic sales technique skills.
• Strong desire to excel in a competitive environment.
• S.A.F.E. Act registration required at the time of employment.

Responsibilities

• Develop sustainable and consistent referral relationships with realtors, builders, and personal contacts.
• Maintain knowledge of Fifth Third Mortgage Company's policies, procedures, and available loan products.
• Complete all required training on time.
• Work with senior leadership to coach and train assigned Mortgage Loan Advisor.
• Educate Mortgage Loan Advisor on all aspects of the mortgage loan originator position.
• Help Mortgage Loan Advisor master the skillset required to facilitate the loan from origination through closing.
• Follow defined protocol for escalation exceptions.
• Take applications by completing URLA on laptop.
• Utilize available technology for communication and access of daily rates and applicant credit reports.
• Collect appropriate documentation from applicants and deliver loan packages in a timely manner.
• Manage pipeline for all originated loans through closing and complete required management reports.
• Communicate with branches and/or applicants providing timely updates and status reports.
• Maintain high levels of customer service while managing expectations.
• Attend and participate in all Mortgage and Consumer Lending sales meetings and training as required.
• Collect application fees on loan applications per policy.
• Participate in One Bank making appropriate referrals to other lines of business.

Benefits

• Comprehensive benefits programs designed to support the individual needs of employees and their families.
• Physical, financial, emotional, and social well-being support.
• Incentive compensation based on company, line of business, and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees