Senior Mortgage Loan Officer

Thrivent

93d • $27 - $36

About The Position

Provides professional, knowledgeable and courteous service to our clients through all applicable delivery channels by meeting mortgage needs of members, Financial advisors and employees throughout the United States. Responsible for enhancing client relationships by identifying needs and cross-selling appropriate Thrivent Financial Credit Union products and services. Independently respond to client questions, concerns and requests in a timely manner to ensure loans are closed within expected timeframe. Maintain safety and security of client, employee & credit union assets by adhering to regulations, policies and procedures.

Requirements

• 3 -5 years mortgage lending background with emphasis on sales.
• Knowledge of home equity products to recommend cross-sell opportunities.
• Strong Verbal & Written Communication Skills.
• Demonstrate strong interpersonal skills along with a sales focus.
• Math aptitude.
• Ability to handle tougher situations based on member complaints or requests.
• Strong organizational skills to manage fast paced deadlines, multiple priorities and product details under pressure.
• Ability to work independently and strong time management skills.

Nice To Haves

• Ability to lead others within the team if needed when manager is out.

Responsibilities

• Manage incoming calls to the mortgage line 75% of the time.
• Manage incoming requests to aid in rotation throughout the mortgage loans officers and incoming web applications.
• Make outbound calls 25% of the time with past clients and financial advisors.
• Gather accurate and complete information from clients to complete mortgage loan applications.
• Analyze loan applications to identify any potential red flags or areas of clarification.
• Answer inquiries and make suggestions for products & loan structure.
• Counsel clients on loan process to ensure that all documents are submitted in order to close in appropriate time frame.
• Follow-up with clients required to minimize additional costs of rate extensions.
• Collaborate with underwriting and loan processing partners to ensure timely completion of loan.
• Stay up to date on regulation changes and underwriting requirements to ensure sound judgement and decision making.
• Assist in training new MLO’s.
• Proficient in both first mortgage loans and second mortgage/home equity loans including structuring transactions.
• Handle high profile members and complicated tax return or other types of mortgage requests.
• Meet cross sell goals.
• Maintain and grow internal and external relationships.
• Perform closing disclosure calls with members meeting set expectations.
• Manage a pipeline of 45-55 mortgage clients at various steps in the process.
• Ensure that loans meet rate locks, rate lock expiration dates, compliance and underwriting criteria.
• Model Thrivent’s leadership competencies – courage, collaboration, and commitment.
• Support a culture that represents the Thrivent purpose, promise and values.

Benefits

• Various bonuses (including, for example, annual or long-term incentives).
• Medical, dental, and vision insurance.
• Health savings account.
• Flexible spending account.
• 401k.
• Pension.
• Life and accidental death and dismemberment insurance.
• Disability insurance.
• Supplemental protection insurance.
• 20 days of Paid Time Off each year.
• Sick and Safe Time.
• 10 paid company holidays.
• Volunteer Time Off.
• Paid parental leave.
• EAP.
• Well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees