Senior Mortgage Loan Closer

VyStar Credit Union•Jacksonville, FL

About The Position

The primary function for the Senior Mortgage Loan Closer is to work in conjunction with the Mortgage Closing Manager to train, counsel, and mentor closing specialist staff. The incumbent must demonstrate proficiency in the various software applications utilized by staff in the preparation of the closing documents for all VyStar mortgage loan programs. The incumbent ensures that all mortgage loans received in the closing unit settle within department defined timelines. Coordinates mortgage closings through closing agents for members and prepare any necessary documents. Incumbent must be proficient, understand and ensure all closings comply with regulatory, secondary market and private mortgage insurance guidelines pertinent to loan closings.

Requirements

High School Diploma or GED is required.
College undergraduate degree preferred.
Continuing education via local conferences and workshops is required for updates on federal regulations and secondary market requirements.
Incumbent must have a minimum of three years of experience as a mortgage loan closer or mortgage closing supervisor.
The incumbent must have in depth knowledge of mortgage loan closing requirements for Conventional and equity loan financing.
Incumbent must be well versed in title, insurance, mortgage loan documents, and post-closing quality assurance in conjunction with secondary market guidelines.
Must be proficient and knowledgeable with state and federal regulations governing first mortgage and equity financing.
Incumbent must maintain a high level of efficiency and accuracy in all assigned functions.
Demonstrated ability and working knowledge of all Microsoft Office applications is required.
Incumbent must have a proven ability to work under stress and heavy workload environment.
Incumbent must demonstrate excellent written and verbal communication skills.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Serves as the backup to the Mortgage Closing Manager when the manager is out of the office.
Work closely with the Mortgage Closing Manager to ensure closing specialist unit runs efficiently to complete the tasks and responsibilities associated with the closing function.
Acts as a resource for technical information and guidance for mortgage loan closer specialists.
Work in conjunction with the Mortgage Closing Manager to ensure disbursement of all mortgage loan products are completed in a timely and accurate manner.
Monitor, review, and clear discrepancies on all daily closing reports associated with closing and funding of mortgage loans.
Work closely with the Mortgage Closing Manager to provide and/or coordinate periodic up-training to ensure the mortgage closing unit stays abreast of credit union defined policies and procedures, federal and state regulations, secondary market investor requirements, and private mortgage insurance guidelines pertinent to closing and funding mortgage loans.
Identify and make recommendations to Mortgage Origination Manager regarding process improvements, quality service and increased efficiencies within the closing unit.
Assist in the resolution of escalated closing and/or funding issues and help monitor the management call-in line.
Monitor the employee call-in line to help manage daily staffing requirements.
Manage the department voicemail box and distribute voicemails as necessary.
Maintain an active closing pipeline of employee loans and other loans as volume dictates.
Performs the activities and projects as assigned and requested by the Mortgage Origination Manager.
Performs other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage and report risks within their domain of work.
To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates.
The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus Focus your full attention by carefully listening to and observing your client or member.
Connect Consistently be friendly and approachable. Demonstrate you care.
Understand Listen empathetically and ask questions. (70%/30%)
Counsel Recommend solutions based on your client’s or member’s needs and objectives.
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.