Senior Mortgage Clerk - USDA OPS R6845
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About The Position
The Senior Mortgage Clerk position is a critical role within the organization, responsible for managing various aspects of mortgage servicing and loss mitigation. This position involves issuing appraisal and contractor payments on liquidation appraisal orders, processing mortgage loss mitigation servicing, and ensuring compliance with the Debt Collection Improvement Act of 1996. The Senior Mortgage Clerk will provide Guaranteed Loan Support services and customer service support, while also assisting the Mortgage Origination/Underwriting Auditor. Discretion and confidentiality are paramount in fulfilling the requirements of this position, as the role involves handling sensitive financial information. In this role, the Senior Mortgage Clerk will integrate CNI Core Competencies into daily functions, which include a commitment to integrity, quality of work, and supporting the financial goals of the company. The position requires strong initiative and motivation, as well as the ability to cooperate and build relationships with colleagues. Problem analysis and discretion are essential, as the clerk will be responsible for accomplishing goals through organization and effective communication. Leadership abilities and a commitment to Affirmative Action are also important, along with reliability, flexibility, and accountability for actions taken. The Senior Mortgage Clerk will be tasked with procuring information from insurance companies via telephone, processing tasks in LoanServ, and updating insurance information. The role also includes issuing payments to insurance companies, managing correspondence in the Electronic Customer File, and preparing global system notes in Sagent. The clerk will conduct account research, review and process debt settlement packets, and handle charge-offs and debt cancellations. Additionally, the position involves processing loss claims according to SFG-GLP regulations and providing customer service support regarding accounts via email and phone. The Senior Mortgage Clerk will also be responsible for processing Chapter 13 and Chapter 7 Bankruptcy cases, ensuring compliance with all applicable rules and regulations. The role requires the clerk to maintain a neat and orderly work area, report unsafe conditions, and promote a culture of compliance within the organization. Continuous self-development through available training opportunities is encouraged, and the clerk will plan daily activities to maximize personal output while adhering to company policies and supervisor instructions.
