Senior Mobile Expert

T-Mobile US • Tukwila, WA

388d • $41,600 - $68,640

About The Position

The Senior Mobile Expert at T-Mobile is a key role focused on delivering exceptional customer service while utilizing retail expertise. This position is designed to enhance the customer experience in T-Mobile's company-owned Experience stores, which serve as a hub for attracting new customers and providing top-tier service to existing ones. The Senior Mobile Expert will leverage new systems and tools to address customer needs effectively, participate in curated training programs, and work collaboratively with peers in Customer Service and Engineering to resolve customer pain points efficiently.

Requirements

• High School Diploma/GED (Required)
• 12+ months of retail experience (Preferred)
• Strong customer service skills: Passion, integrity, and energy necessary to create a dynamic work environment (Required)
• Retail experience in a high volume environment (Required)
• Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
• Ability to train local Retail Sales Associates and Partner Sales Associates (Required)
• Consistent accuracy with basic math and proficient use of a calculator (Required)
• Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously (Preferred)
• Strong problem-solving skills and ability to handle customer escalations (Preferred)
• Pass certification and quarterly re-certification process (Required)

Nice To Haves

• Success in resolving sales and customer service pain points (Preferred)
• Consistently performs above company average in sales metrics (Preferred)
• Demonstrated system and tool knowledge with the ability to learn new skills (Preferred)
• Passionate about people, teams, and our Un-carrier values (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED