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The Senior Mobile Expert at T-Mobile is a key role focused on delivering exceptional customer service while utilizing retail expertise. This position is designed to enhance the customer experience in T-Mobile's company-owned Experience stores, which serve as a hub for attracting new customers and providing top-tier service to existing ones. The role involves leveraging new systems and tools to address customer needs effectively, participating in curated training programs, and fostering a collaborative team culture aimed at achieving outstanding sales and service outcomes.