Senior Mixed Methods UX Researcher

Warner Music Group • New York, NY

348d • $145,000 - $170,000

About The Position

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. Technology is one of the most important parts of our business. Whether it's signing up new artists; ensuring we provide the right data to Spotify, YouTube, and other digital service providers; or helping artists use the latest AI tools and make thoughtful decisions with data-driven insights - technology plays an invaluable role in our success. The engineering team at Warner Music Group makes all of it a reality. WMG's User Experience Team is looking for a Sr Researcher who will help us build digital product experiences that help artists, songwriters, and indie labels build successful music careers. We aim to both continuously improve our existing apps and business tools and develop entirely new solutions. Our research team supports multiple product teams while also supervising and supporting research conducted by non-researchers.

Requirements

• 5 or more years of job experience in mixed methods UX research roles working on digital technology products.
• Demonstrate research design and execution skills at the Sr. UXR level.
• Experience in the design, management and analysis of substantive surveys as well as qualitative research techniques.
• Proven track record that includes scrappy solutions to urgent questions as well as robust studies.
• Ability to drive product impact through effective distillation of key user insights.
• Excellent written and verbal communication skills.
• Strong collaboration skills and ability to work effectively with stakeholders.

Nice To Haves

• Business-to-business research experience.
• Music industry experience.
• Familiarity with the challenges of working with limited populations with small sample pools.

Responsibilities

• Work at global scale, shaping how we work and supporting the most important products that power our business.
• Develop and lead programs that fully integrate user insights to elevate our product development process.
• Develop and support research training programs for non-researchers.
• Directly lead mixed-method projects, including usage and satisfaction surveys, Kano surveys, concept testing IDIs, and contextual inquiries.
• Communicate findings and recommendations to product teams, executive leadership, and the broader Warner Music Group.
• Learn from and collaborate with folks from across the music and tech industry to grow your career and industry knowledge.
• Work remotely, hybrid, or in office, accommodating US/Canada east coast hours.

Benefits

• $145,000 - $170,000 a year salary range.
• Equal opportunity workplace.
• Commitment to inclusion and diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Motion Picture and Sound Recording Industries
• Number of Employees: 5,001-10,000 employees