Senior Mitel Engineer

HEARTLAND BUSINESS SYSTEMS LLC-posted just now
Full-time • Mid Level
Little Chute, WI
501-1,000 employees
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The Senior Mitel Engineer will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

  • Work as a member of the HBS Mitel team as a leader and contributor that provides consultative and proactive project support to HBS’s account base.
  • Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely of the scope of work.
  • Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process.
  • Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
  • Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
  • Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
  • Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
  • Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.
  • 3+ years in a technical related field
  • Bachelor’s Degree or equivalent experience
  • Installing and supporting Mitel solutions
  • MiVoice Office 250, MiVoice Business, or MiVoice Connect
  • Certification in one of the above Mitel UC platforms
  • Strong VoIP troubleshooting skills
  • Experience deploying VoIP Protocols – SIP, QoS, G711/G729
  • Accountability - Ability to accept responsibility and account for his\her actions
  • Adaptability - Ability to fit into a changing environment
  • Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition
  • Applied Learning- Applied learning looks at whether an individual takes part in needed learning activities in a way that makes the most of the learning experience
  • Decision Making - Selecting an effective course of action while controlling resources and expenditures
  • Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant
  • Ethical - Ability to be guided by the company’s accepted principles of moral conduct
  • Interpersonal- Interpersonal skills look at the ability of the individual to develop and maintain relationships with others.
  • Organized - Ability of an individual to be structured and methodical in working skills
  • Persistence - Ability to continue in a course of action in the face of adversity
  • Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge
  • 3-5 years in a technical related field
  • 3+ years’ experience working as a consultant
  • Mitel Video experience – MiCollab, SIP Door Access
  • Experience designing and architecting Mitel solutions
  • Knowledge of Mitel Collaboration tools – MiCollab Mobile, MiVoice Office Application Suite
  • Familiarity or experience with: Mitel ACD Queues, RADs, and Agents
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