Senior Mission Director

Boeing•Seal Beach, CA

1d•Onsite

About The Position

Boeing Commercial Airplanes (BCA) is looking for a Senior Mission Director for the Boeing Operations Center (BOC) based out of Seal Beach, California. The Mission Director (MD) role involves prioritizing, coordinating and driving action to resolution of aircraft operational issues for one of four designated zones (737/777/787/Legacy). Advising and informing all involved groups and leadership of progress through oral and written communication. Key responsibilities include: Maintaining situational awareness and overseeing the daily workload to safely meet on-time performance and drive resolution. Reducing the time required for Aircraft on Ground (AOG) issues by coordinating and driving action to resolution through multiple organizations. Project managing and communicating complex AOGs for visibility/escalation as the primary interface to Boeing leadership. Coordinating with operators, field service, service engineering, spares, and other stakeholders to identify necessary resources. Running customer-facing meetings, coordinating action items, and tracking AOG closures with Operation Center teammates, SMEs, Airline Support Engineers and Field Service Representatives. Hosting internal meetings as required when AOG events necessitate assistance from Cross-Organizational departments and initiating specific resources needed to facilitate resolution. Serving as the initial point of contact for Emergent Issues, elevating significant events by issuing an "Emergent Issue" email to inform executive leadership of events needing immediate attention or knowledge. Running a daily Emergent Issue Meeting of Cross-Organizational groups including Executive Leadership. Assessing the importance of each identified AOG situation and incorporating it into the relevant MD tool if it meets elevation criteria for inclusion in the Boeing Operations Center Executive Daily Status report. Documenting and emailing comprehensive shift handover reports to the shift manager on critical items to ensure the upcoming shift is set up for success. Promoting brand awareness by highlighting positive team actions that increase customer satisfaction. Leading multi-discipline projects & initiatives that impact the Operations Center and Customer Support. Mentoring early/mid-career employees within the organization. This position is expected to be 100% onsite/ travel is required as needed. The selected candidate will be required to work on-site at one of the listed location options.

Requirements

Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science
Ability to work a variable shift schedule including nights, weekends, and holidays. This is 7 days on / 7 days off (12-hour shifts). Your schedule may vary to support the business need.
Excellent written and oral communication skills; capable of communicating effectively to all stakeholders including customers and Executive-Level leadership.
5+ years of working directly with airline customers.
5+ years of experience in commercial aircraft operations or support.
Project management experience.
Technical research agility on multiple airplane models.
Experience working with organizational leaders to develop and implement plans and objectives to meet requirements
Strong oral communication, written communication, and presentation skills that need to be adjusted to fit an audience from engineers to executive leadership.
Ability to interpret drawings, system schematics, wiring diagrams, and other technical documents.
High-level understanding of supply chain management and ability to facilitate getting parts to customers efficiently.

Nice To Haves

Proven experience with airplane systems to troubleshoot in-service problems, including flight ramp experience on airplane system troubleshooting.
Airline maintenance operations experience.
Airplane production experience involving systems troubleshooting.

Responsibilities

Maintaining situational awareness and overseeing the daily workload to safely meet on-time performance and drive resolution.
Reducing the time required for Aircraft on Ground (AOG) issues by coordinating and driving action to resolution through multiple organizations.
Project managing and communicating complex AOGs for visibility/escalation as the primary interface to Boeing leadership.
Coordinating with operators, field service, service engineering, spares, and other stakeholders to identify necessary resources.
Running customer-facing meetings, coordinating action items, and tracking AOG closures with Operation Center teammates, SMEs, Airline Support Engineers and Field Service Representatives.
Hosting internal meetings as required when AOG events necessitate assistance from Cross-Organizational departments and initiating specific resources needed to facilitate resolution.
Serving as the initial point of contact for Emergent Issues, elevating significant events by issuing an "Emergent Issue" email to inform executive leadership of events needing immediate attention or knowledge.
Running a daily Emergent Issue Meeting of Cross-Organizational groups including Executive Leadership.
Assessing the importance of each identified AOG situation and incorporating it into the relevant MD tool if it meets elevation criteria for inclusion in the Boeing Operations Center Executive Daily Status report.
Documenting and emailing comprehensive shift handover reports to the shift manager on critical items to ensure the upcoming shift is set up for success.
Promoting brand awareness by highlighting positive team actions that increase customer satisfaction.
Leading multi-discipline projects & initiatives that impact the Operations Center and Customer Support.
Mentoring early/mid-career employees within the organization.