Senior Merchant Business Advisor

KeyBank • Buffalo, NY

3d • $56,000 - $85,000

About The Position

The Sr Merchant Business Banking Sales Advisor serves as integral member of the Key Merchant Services Core Business Banking sales teams in assigned districts. With a focus on growing client relationships with payment and card processing needs, the Business Advisor assists as part of the Core Business Banking client's trusted advisor team for solutions in order to develop, manage and retain profitable client relationships for clients with basic to moderately complex merchant needs. Provides recommendations and solutions to help ensure the team achieves their goals. Will resolve client issues and execute appropriate action to ensure client satisfaction. Partners with various functional groups and lines of business throughout the bank for growth opportunities.

Requirements

• Bachelor's Degree or equivalent in training and experience required.
• A minimum of 3 years of experience in Payments related experience in a banking environment required.
• A minimum of 3 years of experience with success in a client focused environment with aggressive growth and service goals required.
• Strong financial acumen including the ability to read and understand financial statements
• Exceptional negotiating and closing skills
• Persuasion: Describes the importance of listening to communicate for impact and selects most appropriate communication approach depending on message and audience
• Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals
• Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives
• Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change
• Storytelling: Describes storytelling techniques, concepts, and potential benefits

Responsibilities

• Acquires new merchant services relationships through prospecting external sources within the Core Business Banker's assigned territory, as well as through referrals from client focused teams including but not limited to Retail banking, Business Banking, Private Banking and Treasury
• Consults with prospective businesses in identifying the proper payment solution to meet the business needs; presents and sells merchant payment processing including credit card, check processing, gift cards, ACH and the corresponding hardware and software products
• Identifies merchant's other banking needs and works with available KeyBank resources to deliver solutions that meets those needs
• Prospects within an assigned region to supplement bank referrals
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level