Senior Membership Coordinator

California Academy of Sciences•San Francisco, CA

1d•$31 - $33•Onsite

About The Position

The Senior Membership Coordinator is an exciting opportunity for a motivated individual to join a dynamic museum membership team at a respected San Francisco cultural institution. Reporting to the Senior Membership Marketing Manager, the Senior Membership Coordinator supports the Academy’s membership acquisition and renewal marketing campaigns, member stewardship communications and events, and routine CRM database tasks. The position is responsible for administrative duties that support all aspects of the Academy’s membership program!

Requirements

2-3 years of experience in nonprofit, marketing, or administrative support role
Proficient with Google Workspace (Docs, Sheets, Drive, Forms) or similar software
Experience working in a CRM database and a willingness to learn the Academy database (Tessitura)
Familiarity with project management systems (similar to Wrike or Asana)
Knowledge and interest in the Academy and enthusiasm for the mission
Strong oral, written, and interpersonal skills required with the ability to effectively engage Academy supporters, volunteers, and cross-functional teams.
Proactive, solution-oriented, with strong analytical skills and the ability to compose clear, professional correspondence.
Strong commitment to customer service excellence and the ability to effectively communicate and problem solve for customers
Able to work in a fast-paced environment, manage simultaneous tasks and timelines, high respect for confidentiality
Good judgment, excellent organizational skills, flexibility, and able to manage multiple tasks and projects
Computer proficiency and the ability to learn new software quickly: Microsoft Office and Google Workspace
Ability to work efficiently and communicate with staff, cross-functional teams and external customers from different backgrounds, identities and experiences

Nice To Haves

Demonstrated database experience in Tessitura or similar systems is a plus
Comfortable in a self-driven, flexible, creative, fast-paced environment

Responsibilities

Marketing and events support
Support renewal and acquisition marketing operations including lists, direct mail, and email management.
Work with outside consultants and printers to coordinate campaigns and ensure accuracy and timely delivery of all assets.
Serve as a key point of contact for campaign logistics and troubleshoot data or list issues as they arise.
Manage email building in CMS for stewardship, renewal, and acquisition campaigns
Copy review support for email and direct mail marketing and member communications
Day of support at membership events and Members’ Months (may include some weekend and evening support)
Support with membership creative asset requests and inventory
Member Program Administration
Tessitura data entry, list generation, and source code creation in support of monthly campaigns (auto-renew, installment plans, renewal, acquisition).
Ensure accuracy, troubleshoot issues, and recommend workflow improvements.
Coordinate administrative tasks including meeting scheduling, notes, and action item follow-up.
Support project tracking and help maintain visibility into campaign timelines and deliverables.
Follows all Academy safety regulations
Other duties as assigned
Member Stewardship
Respond and interact with the Academy’s member community (inquiries, membership status, billing, etc).
Resolve complex inquiries, identify trends, and recommend improvements to enhance the member experience