Senior Member Services Officer
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About The Position
The Senior Member Services Officer should have a broad knowledge of all branch operational procedures. Sr. MSOs will assist with resolving member issues and complaints across all delivery channels. Sr. MSOs will evaluate loan applications and make recommendations for approval or denial, while also assisting in training other employees and act as a mentor to less experienced staff. Enhanced Expectations and Responsibilities at this Position Level include being granted Tier 3 – Tier 5 Lending Limits (As Assigned) and being able to approve loans within those limits. They will review and approve loans outside the limits of less experienced staff, provide employee support in resolving member and procedural problems, and independently research and resolve member complaints. Additionally, they will assist with the supervision of the MSO area, ensuring compliance with credit union policy and regulations, and assist with facility issues at the branch as directed by management.
