SR MSR- Blankenbaker

Park Community Credit Union•Louisville, KY

6d•Onsite

About The Position

By emphasizing ONE Park, ONE Mission, One Team, the Senior Member Service Representative (MSR) supports branch operations by leading and assisting MSRs to provide friendly, accurate, and timely service to members. This role involves scheduling and monitoring daily activities, processing member transactions, and uncovering opportunities to deepen relationships with members. The Senior MSR takes a proactive approach to coaching and training new employees, resolving issues, and ensuring compliance with policies and procedures. Additionally, the position manages cash operations, maintains records, and supports the team in balancing and resolving discrepancies. The Senior MSR fosters a professional work environment that promotes teamwork and respect among coworkers.

Requirements

One year to three years of similar or related experience.
A high school education or GED.
Must have good communication skills for training other tellers.
Keyboard and computer skills are a must.
Requires accuracy with counting money and processing numbers.

Responsibilities

Schedule and monitor daily activities of MSRs.
Receive and process member financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers checks to members; transfers amounts from member accounts as directed.
Follow the choreography established for the branch footprint.
Complete and maintain financial certification training as designated by the credit union.
Uncover opportunities and advise members toward financial health.
Lead by example by consistently looking for opportunities to deepen relationships with members and assist and coach MSR to do the same.
Assist in new employee training; promote teamwork and build respect among coworkers; provide solutions to problems and ensure that MSRs provide accurate and timely information to members.
Assist tellers MSRs with balancing aiding in finding and correcting errors.
Complete reports, coaching logs, dual control logs and assignments in a timely and accurate manner.
Monitors department activities for compliance with established policy and regulations.
Takes action to resolve any out of compliance issues and keep manager informed on daily matters.
Order daily cash requirement for the credit union; manage vault cash; maintain ATM and cash dispatch machines.
Insure that all are maintained according to credit union guidelines.
Performs other duties as assigned.