Senior Member Service Representative

Honda Federal Credit Union • East Liberty, OH

72d

About The Position

The Senior Member Service Representative is responsible for understanding/performing/troubleshooting a broad variety of Member services such as transactions, opening, and closing accounts, processing consumer and R/E loan applications, filing disputes, and assisting members with any questions/concerns in regards to their account. Have full knowledge of the Credit Union’s products and services. Associate needs to have customer service and sales skills and personal finance knowledge, ability to multi-task, maintain confidentiality and communicate effectively.

Requirements

• High School Diploma or GED equivalent.
• Minimum 2 to 3 recent years customer service and sales skills in a financial service environment.
• Professionalism.
• Ability to multi-task.
• Decision making skills.
• Self-motivation.

Responsibilities

• Have a working knowledge of all HFCU deposit and consumer loan products, and services.
• Working knowledge of operational systems to effectively perform: Teller Transactions, New memberships/accounts; New services; Loan applications / processing; Basic IRA processing; Equity applications.
• Basic Mortgage Knowledge.
• Effective and confident working knowledge of all HFCU policies and procedures based on industry regulations.
• Educating members on new technologies provided by HFCU.
• Effectively and confidently interacts with members in a professional and courteous manner while evaluating their needs.
• Consistent opportunities to educate and/or cross sell products and services to meet member needs.
• Strong working knowledge of Service Plus and TMA training.
• Able to work within a team to accomplish the overall goals/products/services.

Benefits

• Competitive Base Salary.
• Paid Overtime.
• Regional Bonus (when applicable).
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx).
• Paid time off, including vacation, holidays, shutdown.
• Company Paid Short-Term and Long-Term Disability.
• 401K Plan with company match + additional contribution.
• Relocation assistance (if eligible).
• Advancement Opportunities.
• Career Mobility.
• Education Reimbursement for Continued Learning.
• Training and Development programs.
• Tuition Assistance & Student Loan Repayment.
• Lifestyle Account.
• Childcare Reimbursement Account.
• Elder Care Support.
• Wellbeing Program.
• Community Service and Engagement Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees