Senior Member Service Coordinator

Great Lakes Energy • Kalkaska, MI

390d • $52,000 - $72,800

About The Position

The Senior Member Service Coordinator at Great Lakes Energy plays a crucial role in supporting and coordinating various member services, including scheduling, call center support, cashiering, and reception duties. This position serves as a vital link between members, crews, and operations, ensuring efficient resolution of inquiries and service issues while also mentoring colleagues and monitoring service quality.

Requirements

• High school diploma or equivalent.
• Customer service experience from any industry.
• Ability to multitask in a fast-paced environment.
• Comfortable using various computer programs.
• Effective communication skills, even without face-to-face contact.

Nice To Haves

• Experience in electric distribution coordination.
• Call center experience.

Responsibilities

• Provide excellent customer service to members.
• Oversee technical and administrative tasks related to member services.
• Coordinate service scheduling and process work orders.
• Resolve member inquiries efficiently and effectively.
• Train and support colleagues in service coordination.
• Monitor service quality and recommend improvements.
• Assist dispatch during widespread outages and other emergencies.

Benefits

• Comprehensive health insurance coverage.
• Generous paid time off (PTO).
• Diverse wellness program for physical, financial, and mental well-being.
• Fully paid life insurance and short- and long-term disability insurance.
• Parental leave benefits providing two weeks of paid leave for new parents.
• Financial assistance for adoption-related expenses up to $2,000.
• Investment in training and development opportunities.
• Retirement savings plans including a traditional pension and a 401(k) option.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED
• Number of Employees: 251-500 employees