Senior Member Relationship Professional - Pearlridge Branch

Hawaii State Federal Credit Union•Aiea, HI

11d•$47,980 - $76,769•Onsite

About The Position

Hawaii State FCU is looking for hardworking individuals who want a great work-life balance, and a great work environment. -Voted Hawaii's Best Places to Work 2024 -Voted Hawaii's Best - Best Financial Credit Union 2024 (Star Advertiser) Are you ready to join a dynamic team that values collaboration, growth, and making a positive impact in our community? Look no further than Hawaii State Federal Credit Union (HSFCU)! We’re more than just a financial institution; we’re a family that believes in being “Always Right By You.” Overview: Hawaii State Federal Credit Union is committed to enriching lives by building strong relationships within the community. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. Hawaii State Federal Credit Union (HSFCU) offers a dynamic and supportive work environment where employees can thrive both personally and professionally. Position Summary Responsible for assisting with the direction and administration of Branch member service, new account and lending operations. Performs member and credit union transactions while ensuring the high-quality service delivery standards of the credit union. Assists with managing and achieving branch service standard goals, cross-selling goals, transactional goals and other key performance indicators as required. Engages with members by offering products, services and assistance to help members meet their financial needs. Ensures that all operational support and lending functions are accurately performed in accordance with credit union policies and procedures and applicable laws and regulations.

Requirements

At least four years of related experience in Financial Services.
Thorough knowledge of member services and products provided.
Knowledge of credit union loan services, policies, and procedures.
Understanding of related legal and regulatory standards, and required loan documentation.
Knowledge of consumer and residential lending practices.
Excellent interviewing, communication and public relations skills.
Strong analytical and financial skills.
Professional appearance, dress, and attitude.
Ability to operate related computer applications and business equipment including 10-key calculations, printer, telephone and notary stamp.
Solid math abilities.

Responsibilities

Assisting with the direction and administration of Branch member service, new account and lending operations.
Performing member and credit union transactions while ensuring the high-quality service delivery standards of the credit union.
Assisting with managing and achieving branch service standard goals, cross-selling goals, transactional goals and other key performance indicators as required.
Engaging with members by offering products, services and assistance to help members meet their financial needs.
Ensuring that all operational support and lending functions are accurately performed in accordance with credit union policies and procedures and applicable laws and regulations.

Benefits

Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
Health Coverage: Comprehensive medical and dental coverage, with 100% paid single coverage for full-time employees.
Paid Time Off: Enjoy 13 paid annual holidays and up to 29 PTO days.
Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions.
Transportation Subsidy: On-site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement.
Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 12 years.