Senior Member Associate - Mililani Branch

Hawaii State Federal Credit Union•Mililani, HI

10d•$20 - $29•Onsite

About The Position

Hawaii State FCU is looking for hardworking individuals who want a great work-life balance, and a great work environment. -Voted Hawaii's Best Places to Work -Voted Hawaii's Best - Best Financial Credit Union (Star Advertiser) Are you ready to join a dynamic team that values collaboration, growth, and making a positive impact in our community? Look no further than Hawaii State Federal Credit Union (HSFCU)! We’re more than just a financial institution; we’re a family that believes in being “Always Right By You.” Overview: Hawaii State Federal Credit Union is committed to enriching lives by building strong relationships within the community. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. Hawaii State Federal Credit Union (HSFCU) offers a dynamic and supportive work environment where employees can thrive both personally and professionally. Position Summary Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, teller checks, money orders, and cash advances. Responsible for assisting with the direction and administration of branch member service and new account opening. Performs most complex Teller functions as needed. Answers Member Associate’s questions, resolves more complex problems, and oversees balancing. Balances each day’s transactions and verifies cash totals. Performs specific assigned back office duties and assists with other various duties as required. Ensures that members are promptly and professionally serviced. Provides general training and supervision of Member Associates. Ensures that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations. Actively cross sells credit union services.

Requirements

Thorough knowledge of Teller policies and procedures.
Basic understanding of credit union operations.
Thorough knowledge of member services and products provided.
At least two years of related experience in Teller Services or the equivalent.
Good communication skills.
Supervisory and training skills.
Professionally appearance, dress, and attitude.
Good math and typing skills.
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.

Responsibilities

Providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, teller checks, money orders, and cash advances.
Assisting with the direction and administration of branch member service and new account opening.
Performing most complex Teller functions as needed.
Answering Member Associate’s questions, resolves more complex problems, and oversees balancing.
Balancing each day’s transactions and verifies cash totals.
Performing specific assigned back office duties and assists with other various duties as required.
Ensuring that members are promptly and professionally serviced.
Providing general training and supervision of Member Associates.
Ensuring that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations.
Actively cross sells credit union services.

Benefits

Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
Health Coverage: Comprehensive medical and dental coverage, with 100% paid single coverage for full-time employees.
Paid Time Off: Enjoy 13 paid annual holidays and up to 29 PTO days.
Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions.
Transportation Subsidy: On-site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement.
Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance.
Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 12 years.