Seniorr Medicare Telesales Implementation Manager Sales Programs

CVS Health•York, PA

About The Position

This individual will play an instrumental role in helping to strengthen our Medicare Telesales organization. Our Implementation Manager will be responsible for coordinating and implementing all initiatives through end- to- end program oversight across Internal and Vender Telesales operations. This individual will coordinate cross functionally to ensure processes are implemented to achieve key performance expectations. Present and consult with mid and senior management on business trends to develop new and enhanced processes. Track all business activities pertaining to the Internal and Vender Telesales program for further optimization, analyze progress of initiatives to implementation, coordinate routine review of business processes and suggest new strategies based on risk and opportunities. Ensure all processes for Internal and Vender Telesales are appropriately documented and up to date for reference across Telesales. Maintains appropriate documentation of all initiatives. Responsible for managing multiple projects including the development, implementation, and closure for assigned projects. Coordinates cross functionally to ensure key stakeholders are progressing through initiatives, escalates risks, identifies solutions to challenges for a successful implementation. Cascades all related meetings across functions, prepares project status reports, presentations and meeting minutes, where applicable. Set and maintains expectations with key stakeholders with respect to ownership, progress, etc. Demonstrate clear understanding or legal and privacy requirements for Medicare Telesales business.

Requirements

7+ years of related work experience
2+ years of Medicare experience
4+ years of call center operations experience
Adept at execution and delivery (planning, delivering, and supporting)
Adept at problem solving, attention to detail and decision making skills
Adept at collaboration and teamwork
Strong written and verbal skills
Ability to present information to small and, at times, large audiences
Ability to simultaneous manage multiple partners, task and deadlines
Ability to multi-task, complete task without direct supervision, and function in a dynamic, fast-paced environment
Experience establishing and maintaining relationships with individuals at all levels of the organization
Healthcare experience
Bachelor's degree preferred/specialized training/relevant professional qualification

Responsibilities

Coordinate and implement all initiatives through end-to-end program oversight across Internal and Vender Telesales operations
Coordinate cross functionally to ensure processes are implemented to achieve key performance expectations
Present and consult with mid and senior management on business trends to develop new and enhanced processes
Track all business activities pertaining to the Internal and Vender Telesales program for further optimization
Analyze progress of initiatives to implementation
Coordinate routine review of business processes and suggest new strategies based on risk and opportunities
Ensure all processes for Internal and Vender Telesales are appropriately documented and up to date for reference across Telesales
Maintain appropriate documentation of all initiatives
Manage multiple projects including the development, implementation, and closure for assigned projects
Coordinate cross functionally to ensure key stakeholders are progressing through initiatives
Escalate risks and identify solutions to challenges for a successful implementation
Cascade all related meetings across functions
Prepare project status reports, presentations and meeting minutes, where applicable
Set and maintain expectations with key stakeholders with respect to ownership, progress, etc.
Demonstrate clear understanding or legal and privacy requirements for Medicare Telesales business