Senior Medical Secretary

NYU Langone Health • New York, NY

114d • $75,327 - $75,327

About The Position

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. We have an exciting opportunity to join our team as a Senior Medical Secretary. In this role, the successful candidate performs administrative and surgical coordination tasks to support daily practice operations.

Requirements

• High School diploma.
• Three years of relevant medical clerical experience.
• Prior physician practice experience and knowledge of medical terminology.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal and communications skills.

Nice To Haves

• Background in computer literacy preferred.

Responsibilities

• Schedules appointments for visits, treatments, and surgical procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner.
• Handles faxes and mail.
• Prepares standard letters and forms as needed.
• Schedules surgeries in EPIC.
• Prepares the daily schedule and manages the OR template.
• Discusses surgical appointment details which may include explaining patient's arrival time, fasting instructions and other expectations.
• Scans all necessary documents related to the surgical appointment.
• Reviews chart to make sure all required elements are in EPIC (Labs, medical clearance, EKG etc.).
• Demonstrates knowledge of the organization's patient experience expectations and Service Standards.
• Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.).
• Maintains cooperative and professional relationships with physicians, nurses, and office staff.
• Exercises skill in prioritizing assignments in order to complete work in a timely manner.
• Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information.
• Participates in training staff in registration and office policies and responsibilities.
• Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider.
• Provides patients with non-clinical instructions for any upcoming appointments/procedures.
• Promotes the use and sign-up of MyChart.
• Follows scanning guidelines and best practices for importing outside documents.
• Reviews the waitlist periodically and ensures patients are being called and offered appointments.
• Responsible for rescheduling patients when physicians are out or blocking their schedules.
• Organizes and distributes mail and faxes.
• Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts.
• Manages the physician's calendars including creating and sending calendar invites.
• Releases medical records in accordance of HIPPA and FGP ROI procedures.
• Processes incoming and outgoing documents via paper and electronic records.
• Completes forms legibly and accurately.
• Follows up with the physician on any outstanding messages related to patient care.
• Answers patient questions to ensure understanding and patient satisfaction.
• Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed.
• Receives prescription refill requests, locates requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate.
• Communicates with pharmacies and patients to clarify prescription questions and/or concerns.
• Initiates and follows-up on pre-authorizations and appeals.
• Responsible for Patient, Referral and Authorization workqueues.
• Obtains and documents referrals received in EPIC.
• Collaborates with other NYU Langone sites to ensure seamless continuation of care.
• Remains current on latest best practices, policies and protocols.
• Maintains cleanliness of both personal and patient space.
• Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes.
• Assists with the completion of special projects, reports and activities.

Benefits

• Comprehensive benefits and wellness package.
• Access to financial security benefits.
• Generous time-off program.
• Employee resources groups for peer support.
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED