Senior Medical Secretary (FGP) - Manhattan, Ortho

NYU Langone Medical Center•New York, NY

45d

About The Position

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram. Position Summary: We have an exciting opportunity to join our team as a Senior Medical Secretary (FGP) - Manhattan, Ortho. In this role, the successful candidate The Senior Medical Secretary performs administrative and surgical coordination tasks to support daily practice operations. This role is responsible for scheduling patient visits and procedures in collaboration with other areas within the Medical Center, handling patient phone calls, and maintaining efficient provider schedules.

Requirements

High School diploma
Three years of relevant medical clerical experience
Must include prior physician practice experience and knowledge of medical terminology.
Light, accurate keyboarding skills required
Excellent organizational, interpersonal and communications skills required

Nice To Haves

Background in computer literacy preferred
Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

Schedules appointments for visits, treatments, and surgical procedures
Reviews appointment confirmation responses and manages waitlists
Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms
Obtains authorizations for services as needed
Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner
Handles faxes and mail
Prepares standard letters and forms as needed
Performs other duties as needed
Schedule surgeries in EPIC.
Prepares the daily schedule and manages the OR template. Must be able to create and send calendar invites.
Discuss surgical appointment details which may include explaining patient's arrival time, fasting instructions and other expectations.
Scan all necessary documents related to the surgical appointment
Review chart to make sure all required elements are in EPIC (Labs, medical clearance, EKG etc.)
Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties.
Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.). Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person.
Maintains cooperative and professional relationships with physicians, nurses, and office staff.
Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload.
Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages.
Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff
Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc.
Provides patients with non-clinical instructions for any upcoming appointments/procedures.
Promotes the use and sign-up of MyChart
Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc.
Reviews the waitlist periodically and ensures patients are being called and offered appointments.
Responsible for rescheduling patients when physicians are out or blocking their schedules.
Organizes and distributes mail and faxes.
Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts.
Manages the physician's calendars including creating and sending calendar invites.
Releases medical records in accordance of HIPPA and FGP ROI procedures. Documents disclosures in Epic and fulfills requests within a 10 day timeframe.
Processes incoming and outgoing documents via paper and electronic records. Scans, uploads and forwards appropriate information within EPIC.
Completes forms legibly and accurately. Forwards areas requiring clinical information to LPN, RN or Licensed Provider. Secures appropriate signatures and forwards documents/forms to correct destination.
Follows up with the physician on any outstanding messages related to patient care
Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged. Refers all questions/queries related to medical diagnosis or treatment to RN/provider.
Refers Surgical and Infusion scheduling to Senior Medical Secretary
Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness.
Receives prescription refill requests, locates requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and/or process for renewal
Communicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information. Refers questions related to prescription information to RN/LPN/Provider.
Initiates and follows-up on pre-authorizations and appeals and arranges peer-to-peer communication when required
Responsible for Patient, Referral and Authorization workqueues
Obtains and documents referrals received in EPIC.
Collaborates with other NYU Langone sites to ensure seamless continuation of care.
Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks)
Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed.
Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes and answering related questions for any upcoming appointments/procedures. Communicate with patients regarding status of referrals and/or authorization
Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisor attention.
Performs other related duties as needed by providers and supervisor
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Benefits

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

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