Senior Medical Practice Assistant (Scheduler), Per Diem

Visiting Nurse Service of New York d/b/a VNS Health•New York, NY

15d•$23 - $29

About The Position

Serves as a subject matter expert on scheduling workflows and daily tasks for the Senior Medical Practice Assistants team. Provides training and support to improve overall team performance, ensuring the efficient operation of VNS Health's affiliated medical practice, Medical Care at Home Works under general supervision.

Requirements

High School Diploma or the equivalent required
Minimum three years of general office, medical office or customer service related experience required
Effective oral, written and verbal communication and customer service skills required
Intermediate computer skills, including Microsoft Office applications required
Detail-oriented with strong organizational and multitasking abilities required
Experience in medical practice scheduling, with a strong understanding of healthcare workflows preferred

Nice To Haves

Bachelor's Degree preferred
Bilingual skills may be required as determined by operational needs preferred

Responsibilities

Responsible for updating and maintaining the Clinician schedule of availability, managing referral lists for mapping, and overseeing proper workflow and communication within the team.
Trains new staff members, in program workflows, policies, and procedures.
Monitors and ensures proper workflow and communication within the scheduling team, addressing any issues or bottlenecks promptly.
Acts as a point person for escalated issues, providing timely resolution and serving as a liaison between team members and higher management. Responds to inquiries and resolves routine to moderately complex issues; takes detailed documentation and escalates issues as needed to appropriate party, areas and/or program.
Coordinates with Clinicians to prioritize scheduling based on clinical need, geographic area, and program workflows.
Places outreach calls to referred Health Plan members. Uses appropriate greeting, provides accurate information on reason for call and explanation of clinical services and instructions.
Compiles and sends daily notifications to clinicians, conveying patient information, demographics, locations, and relevant clinical details.
Facilitates effective communication between the scheduling team and clinicians to optimize appointment scheduling and patient care.
Responsible for booking all patient related appointments, confirming appointments with patients, cancelling and rescheduling as necessary.
Supports virtual visit coordination, offering portal instructions and links to patients and clinicians.
Ensures accurate and timely documentation of all scheduling activities and patient interactions in the electronic medical record.
Compiles information and prepares basic analyses as needed for reporting and decision-making.
Participates in special projects and performs other duties as assigned.