Senior Medical Practice Assistant-Cardiology Group

Parkland Health • Dallas, TX

114d

About The Position

Serves as a lead worker to Medical Practice Assistants providing patient centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilities a smooth patient flow. Assists with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment.

Requirements

• Must have five years of customer service experience, preferably in a medical/healthcare/health insurance setting.
• Must have two years of experience in a Medical Practice environment.
• Patient registration experience preferred.
• Prefer completion of course work towards an accredited medical terminology.
• Medical Office Assistant experience or training a plus.
• Must have 2 years of virtual care or telehealth support experience (for Virtual Care Only).
• Must demonstrate ability to type 20 words per minute with a maximum of 3 errors.
• Must be able to successfully pass a Spelling Test with a minimum score of 85%.
• Must have demonstrated communication skills to include above average verbal skills and written skills.
• Must have a working knowledge of diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.
• Must have a thorough working knowledge of medical terminology.
• Must have basic knowledge of medical software.
• Must demonstrate a positive demeanor, good verbal and written communication skills, and be professional in both appearance and approach.
• Must be detail oriented and have sharp analytical skills to resolve registration issues.

Nice To Haves

• Bilingual skills preferred.
• Confident with technology, specifically electronic medical record, video encounters and computer applications.

Responsibilities

• Serves as a lead worker for Medical Practice Assistants to include training, scheduling, monitoring and completing Performance Indicator Reports, and other reports to maximize productivity and compliance within the department.
• Acts as primary preceptor and provides general and topic specific training to employees, when changes in guidelines occur.
• Collaborates and assists with the coordination of operational activities to support clinical operations.
• Serves as an expert resource for patient intake/inquiries, the assessment of patient needs related to clinical support services.
• Performs all related Medical Practice Assistant duties and patient service activities in coordination with clinical team, and in an expert manner.
• Assists with oversight in the day-to-day coordination of clinic/area activities and facilitates clinical support processes according to standards.
• Proficiently performs delegated technical functions to include obtaining and/or recording initial patient data.
• Practices patient safety measures and complies with proper hand hygiene and infection control methods.
• Participates in performance improvement and quality initiatives.
• Identifies ways to improve work processes and improve customer satisfaction.
• Stays abreast of the latest developments, advancements, and trends in the field of Medical Practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the Medical Practice.

What This Job Offers

• Industry: Hospitals
• Education Level: No Education Listed