Senior Marketing Account Manager

Cantaloupe, Inc.

15d

About The Position

The Sr. Marketing Account Manager is responsible for leading and overseeing the Marketing Account Management team to ensure high-quality execution of client marketing strategies. This role combines strategic leadership, mentorship, quality control, and process optimization to drive workflow efficiency, client satisfaction, and long-term account growth.

The Sr. Marketing Account Manager plays a key role in shaping marketing initiatives, strengthening client relationships, and scaling best-in-class account management practices across the organization.

Requirements

• 7–10+ years of experience in marketing and/or account management
• Proven experience managing and developing teams
• Experience working with multi-channel digital marketing programs
• Strong client-facing skills with executive-level communication abilities
• Demonstrated ability to manage multiple projects in a fast-paced environment
• Strategic thinker with strong problem-solving and organizational skills

Responsibilities

• Monitor and synthesize customer needs and industry insights to identify growth opportunities that drive retention, expansion, and long-term client value.
• Oversee quality control of new website developments and marketing deliverables.
• Guide strategic planning efforts across managed accounts.
• Conduct research on new systems, processes, tools, and products to enhance client experience and optimize workflow efficiency.
• Provide leadership with strategic recommendations and schedule bi-annual meetings to review emerging marketing trends and technologies.
• Lead ongoing maintenance and refinement of the Account Management Playbook.
• Ensure effective team training and adoption of updated processes and best practices.
• Coach and develop the Marketing Account Management team to consistently deliver high-quality client outcomes.
• Provide guidance on new services, processes, and marketing trends.
• Conduct regular team touch-bases to support performance and engagement.
• Ensure team members meet client deliverables on time while maintaining strong time management practices.
• Oversee onboarding and training of new Account Management team members.
• Support resolution of client escalations and complex account challenges.
• Own and manage a portfolio of client accounts, ensuring all deliverables are executed successfully.
• Participate in weekly Agile meetings and contribute to sprint planning as needed.
• Attend onboarding meetings and roundtables to support seamless client transitions.
• Directly manage members of the Account Management team.
• Contribute to and conduct annual performance reviews.
• Participate in recruiting, interviewing, and hiring efforts.
• Maintain a strong work ethic and availability during standard business hours.

Benefits

• Medical, Dental, & Vision Benefits coverage, plus additional benefits (Life Assistance Program, Financial Wellness, and Nutritional Counseling)
• 401(K) with employer match effective upon first day of employment
• 18 days PTO + (9) Observed Company Holidays
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed