Senior Market Manager

Airbnb•Orlando, FL

1d•Onsite

About The Position

As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in your assigned territory by managing individual hotel and/or chain accounts and supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence in your assigned territory and collaborate with other teams as the local in-market expert. This includes partnering, strategizing, and running daily operations directly with hotels and ensuring that HotelTonight and Airbnb always have the best inventory and deals available for our guests. Senior Market Managers are self-starters, versed in operating autonomously, and acting as mentors to fellow colleagues. You will promote best practice sharing, team collaboration, and strategic thinking through leading by example. You will help resolve challenges and ensure that partners feel valued and supported by our platforms. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platforms. Ultimately, you are responsible for growing and supporting this business.

Requirements

8+ years of experience in new sales, account management, and partner support; showcasing a deep understanding and capability in fostering business relationships.
The ability to get things done with constantly changing priorities, projects and deadlines
Excellent communication, organizational, and analytical skills; detail-oriented but moves fast
Ability to establish strong relationships with and influence strong relationships with senior-level hotel executives
You are able to operate as “player/coach” if needed and be a resource to the Market Managers on the team
Familiarity with leading complex and/or cross-functional projects from concept to inception
Capacity to balance day-to-day responsibilities with longer-term strategic execution
You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way. Proactivity is key.
Flexibility to travel 25% of the time
Due to the nature of this position, the successful applicant will need to be based in Orlando, Florida to be able to conduct their work.

Nice To Haves

2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.

Responsibilities

Meet and exceed OKRs by owning the performance and success of the hotels within your portfolio
Operate autonomously to secure more inventory and create & implement strategic tactics to ensure your hotel & serviced apartment partners are successful in your markets, driving maximum business impact
Drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance
Present to, respond to, and deliver exceptional service to your hotel partners in a timely and efficient manner; driving successful outcomes
Leverage an intimate knowledge of your market to be the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.)
Act as a mentor & player/coach to colleagues by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving
Confidently sell to and build strong relationships with senior-level hotel executives
Passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel & serviced apartment partners.
Collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives & implement innovative ideas in the mobile travel space