Senior Managing Director, Retail Advisory Services

JLL•Columbus, OH

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview We are seeking a visionary and experienced Senior Managing Director, Retail Advisory Services to lead and expand JLL's specialized retail design and advisory services across the Americas region within our Projects & Development Services business. This senior role combines strategic leadership of a high-growth business with deep retail expertise to oversee a portfolio of retail accounts, program managers, and specialized retail advisory teams. The successful candidate will drive business development initiatives across retail sectors while ensuring exceptional delivery of services to retail clients throughout North and South America. This position requires exceptional leadership qualities, proven retail industry expertise, and a passion for retail client success in an evolving omnichannel marketplace.

Requirements

Bachelor's degree in Architecture, Interior Design, Construction, Engineering, Business, Retail Management, or related field; Advanced degree preferred
Minimum 15-20 years of proven business development leadership experience in Americas retail design sector with deep retail market expertise
Demonstrated success leading business development teams within retail architecture, retail design, and/or commercial real estate firms
Proven track record managing major retail brand accounts and multi-site retail rollouts across North and South America
Deep understanding of Americas retail design processes, retail construction methodologies, and brand implementation across multiple regional markets
Strong knowledge of retail architectural design standards, retail technology integration, visual merchandising, and retail branding fundamentals
Progressive understanding of Americas retail trends, omnichannel retail strategies, and consumer behavior patterns
Understanding of regional retail market differences, shopping center dynamics, and cultural retail preferences across the Americas
Exceptional leadership and people management skills with demonstrated ability to mentor, motivate, and develop high-performing retail teams
Strong retail financial acumen and ability to drive financial performance within a retail portfolio
Excellent communication and presentation skills with ability to engage and influence retail seniors and stakeholders at all levels
Proven ability to translate retail brand vision into sales excellence across diverse retail markets
Strong problem-solving and strategic thinking capabilities for complex retail client challenges
Results-oriented mindset with commitment to achieving ambitious retail sales targets and delivering exceptional retail client service
Extensive experience working with complex Americas retail businesses and retail real estate across multiple regions
Data-driven decision-making capabilities with strong analytical skills in retail performance and consumer insights
Ability to travel across the Americas region
Experience leading retail transformation initiatives and retail change management programs
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Strategic Business Development & Retail Leadership
Develop and execute comprehensive strategic plans to achieve portfolio growth targets, revenue generation, and profitability goals for retail advisory services across the Americas
Lead strategic discovery sessions with retail prospects to uncover complex brand and customer experience needs, developing comprehensive solutions for multi-site retail operations
Foster a proactive retail-focused sales culture and promote cross-selling opportunities across retail accounts, PDS services, and retail industry verticals
Identify key Americas retail market trends, client needs, and emerging opportunities to position JLL as the premier retail advisory partner
Lead high-stakes contract negotiations for Americas retail accounts, including national rollouts, flagship store developments, and brand transformation initiatives
Develop and implement retail client retention programs to ensure long-term partnerships with major retail brands and maximize lifetime value
Financial Performance & Portfolio Management
Monitor financial performance metrics across the retail portfolio, driving accountability and identifying areas for improvement
Develop retail ROI models, store performance metrics, and complex retail pricing strategies
Prepare and present quarterly business reviews and performance reports to senior leadership, providing insights and strategic recommendations
Establish and monitor key performance indicators aligned with Americas retail business goals and retail market metrics
Team Leadership & People Development
Build, lead, and develop high-performing teams of program managers, project managers, and retail specialists, setting clear expectations and providing guidance for success
Mentor and develop retail business development professionals across the Americas through retail-specific coaching, skills building, and performance management
Promote a collaborative and inclusive work environment that fosters teamwork, retail innovation, and excellence
Conduct performance evaluations and identify training and development needs to enhance retail-specific team capabilities
Proactively recruit retail talent and upskill existing talent to ensure technical and leadership capabilities for retail client retention and service delivery
Client Relationship Management & Retail Advisory Excellence
Develop and maintain strong relationships with key retail clients at C-Suite and senior levels, serving as their trusted retail advisor
Foster client relationships with major retail brands across the Americas as a "retail client champion"
Collaborate with program managers to understand retail client objectives, evaluate performance, and identify opportunities for continuous improvement
Provide strategic guidance in addressing retail client concerns and resolving complex retail-specific issues
Actively participate in strategic retail client events, industry conferences, and retail trade shows
Retail Market Expertise & Innovation
Serve as a thought leader and subject matter expert in Americas retail design trends, consumer behavior, and omnichannel retail strategies
Identify and cultivate strategic partnerships with retail developers, shopping center operators, and retail technology providers
Collaborate with Americas Retail Marketing to develop campaigns, thought leadership, and sales enablement materials
Develop scalable retail service models that enable efficient growth across multiple Americas markets while maintaining brand consistency

Benefits

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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