Senior Managers, Operational Excellence

American Express • New York, NY

128d • $95,805 - $165,000 • Remote

About The Position

American Express Company seeks Senior Managers, Operational Excellence to identify, research, and document operational and financial risks. Institute automated solutions for timely issue intake and ownership discussions. Collaborate with functional teams to develop clear action plans involving risk remediation and mitigation strategies. Develop and enhance policies, processes, and controls for mitigating credit risk exposure and prevent fraud. Collaborate with partners to promote effective risk management by identifying areas of operational risk across processes and capabilities. Maintain an effective control environment and respond to operational breakdowns with discipline.

Requirements

• Bachelor's degree in Finance, Statistics, Mathematics, Econometrics, Business Administration, Operations Research, Engineering, Computer Science, or a related field.
• 2 years of experience with operational risk analysis and management.
• Experience must include 2 years of experience with risk analysis and data analysis throughout product lifecycle.
• Conducting risk assessments and developing operational risk protocols and procedures to comply with SOX rules.
• Instituting controls to mitigate operational risk.
• Developing risk mediation and mitigation strategies in the credit card industry.
• Implementing, monitoring, and addressing Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
• Deriving business insights utilizing data and analytical tools and platforms, including Archer, JIRA, Open Pages, Rally, and Tableau.

Responsibilities

• Identify, research, and document operational and financial risks.
• Institute automated solutions for timely issue intake and ownership discussions.
• Collaborate with functional teams to develop clear action plans involving risk remediation and mitigation strategies.
• Develop and enhance policies, processes, and controls for mitigating credit risk exposure and prevent fraud.
• Collaborate with partners to promote effective risk management by identifying areas of operational risk across processes and capabilities.
• Maintain an effective control environment and respond to operational breakdowns with discipline.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree