ESIS ProClaim Senior Manager

Chubb•Jersey City, NJ

15h

About The Position

ESIS ProClaim is seeking an experienced Senior Claims Manager to lead a team of claims professionals handling complex general liability and professional liability claims, including New York Labor Law claims. Location: NYC (NY), Jersey City (NJ), or Simsbury (CT) Key Objective: Reporting to the AVP and VP of Claims, the Claims Team Leader will support, guide, and develop team members in all aspects of third-party claims management. This includes assigning new claims, evaluating coverage, investigating facts, securing evidence, addressing subrogation and recovery, apportioning liability, and settling claims in alignment with best practices and client instructions. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Responsibilities

Supervise a team of claims professionals.
Assign new claims and provide direction on policy coverage, investigation, and determination of policy obligations.
Maintain a diary system to ensure each file is reviewed at least every 90 days.
Provide coaching and feedback to direct reports.
Develop, monitor, and share performance and productivity goals.
Review and analyze performance results, productivity, and audit/quality review outcomes.
Guide claims professionals in collaborating effectively with defense counsel and litigation teams, as directed by clients.
Ensure preparation of detailed 90-day Claim Summary Reports and provide client updates on investigations, settlement opportunities, claim denials, reservations of rights, third-party tenders, and recommendations for claims review meetings.
Post loss and expense reserves within authority limits and recommend reserve changes above authority to AVP and/or VP of Claims.
Review claim progress and status with claims leadership, discussing issues, opportunities, and remedial actions.
Prepare and submit reports on unusual or potentially undesirable exposures, such as allegations of bad faith or unfair claim practices.
Assist claims leadership in improving claims handling procedures.
Collaborate with Partnership Leaders to deliver results, attend meetings, and participate in claim reviews.
Verify that claims professionals have secured appropriate releases, proofs of loss, or compensation agreements, and issue company drafts for claim payments.
Maintain accurate and complete claim files, including notes, reports, photos, and documentation.
Adhere to all company and regulatory compliance requirements.
Update claims promptly with Medicare data and address Medicare reporting and interest.
Meet or exceed established performance goals.