Senior Manager, WW Lymphoma

Bristol Myers Squibb • Princeton, NJ

6d

About The Position

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Position Summary The Senior Manager, Customer Insights supports the development and execution of market research, analytics, and insight-generation activities that inform strategic and tactical decision-making for the WW Cell Therapy Lymphoma business. Working alongside the Director, this contributes to the design of research initiatives, synthesizes data across sources, and communicates clear, objective insights that guide brand strategies, execution and customer engagement. The role is accountable for executing end-to-end insights and supporting analytics, ensuring alignment with brand objectives and enterprise commercial strategies. As a Senior Manager, this role will collaborate with cross-functional partners—including members of the Brand, Medical, and Access teams—to contribute to data-informed decision-making and customer engagement. In this capacity, the Senior Manager will operate under the close guidance of the Director, ensuring alignment with business unit and enterprise objectives. The Senior Manager will supporting the adoption of innovative research and analytics tools and methodologies such as AI and machine learning. This role is well-suited for a motivated research / analytics professional looking to deepen their pharmaceutical commercial experience and grow toward greater strategic ownership.

Requirements

• Minimum 3 years of experience in pharmaceutical analytics or market research, ideally within oncology or related therapeutic areas.
• Bachelor's degree required; advanced degree (Master's or PhD) a plus.
• Demonstrated ability to work with complex data sources—primary research, secondary data, and competitive intelligence—and translate findings into clear insights with guidance from senior team members.
• Developing stakeholder management and partnership skills, with a collaborative approach to working across cross-functional teams.
• Strong communication and presentation skills, capable of clearly conveying data findings and analytical outputs.
• Ability to manage defined workstreams independently while proactively seeking guidance on broader strategic questions as needed.
• Familiarity with industry-standard data sources and tools (e.g., IQVIA, SHS, analytics platforms) and a willingness to build proficiency in integrating advanced analytics methodologies into analysis plans / deliverables.
• Foundational knowledge of analytical disciplines such as market research, secondary data analytics, or marketing science, with a growing understanding of how other commercial functions relate to and inform insights generation.
• Ability to connect analytical outputs to business questions with guidance, developing an understanding of the relationship between brand strategy and analytic insights.
• Demonstrate a consistent commitment to the QC process to ensure quality of deliverables meets or exceeds team standards.

Responsibilities

• Support the Commercial team in executing primary and secondary market research plans focused on actionable insights and identification of potential brand opportunities
• Manage day-to-day project logistics including vendor coordination, timeline tracking, and ensuring compliance with research best practices.
• Prepare clear, concise presentations that synthesize data findings, contributing to a broader understanding of market dynamics, competition, and brand performance.
• Partner with broader to Insights & Engagement team to synthesizing data from multiple sources (APLD, IQVIA, SHS, Claims, Patient chart data, BrandImpact) to support learnings and pull through actions from market research work
• Collaborate with the Centers of Excellence to support a unified and comprehensive approach to insights generation.
• Partner with Brand team members to help answer business questions and provide data-based inputs to strategic choices, supporting senior leader presentations
• Partner with Director to identify opportunities to apply innovative approaches and techniques in insight generation that reflect best practice.
• Drive the adoption and application of advanced analytics capabilities, including AI, machine learning, and other innovative methodologies to enhance insights generation and support strategic decision-making.
• Contribute to continuous improvement in analytics processes by identifying opportunities for operational efficiencies and participating in capability-building initiatives.
• Adopt a continuous improvement mindset and assist in tracking emerging trends, innovative methodologies, and best practices to help elevate the organization's insights capabilities in collaboration with the CoE.
• Support Customer Insights & Engagement representation in BU-level forums as directed, contributing data and analytical inputs to cross-functional discussions.
• Guide in applying advanced analytics (including AI and machine learning) in concert with primary market research to provide comprehensive answers to key business questions, supporting a culture of innovation and data-driven decision-making
• This role does not have direct people management responsibilities but may provide direction to peers, offshore team, and guide vendors on project based activities.
• Ensure adherence to all BMS operating policies and governance standards.
• Builds productive relationships with brand teams and cross-functional partners, supporting the translation of insights into strategy with guidance from senior leaders.
• Champions understanding of customer needs and supports engagement strategies that reflect those priorities.
• Builds familiarity with broader enterprise priorities and how brand-specific analytics work fits within the larger organizational context.
• Shows enthusiasm for emerging tools, technologies, and methodologies, actively building new skills to strengthen engagement

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees