Senior Manager, Workforce Management, Industrial Engineering

CVS Health • Island, KY

6d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Workforce Management (WFM) team is seeking a dynamic and results-driven Industrial Engineering Senior Manager to lead and manage key initiatives with a WFM lens within our retail pharmacy operations portfolio. The ideal candidate will possess a strong background in driving operational improvements through pilots, data collection, and actionable recommendations for labor optimization. In this role, you will manage a small but impactful team, leading by example and providing direction and support to a direct report. You will also work closely with cross-functional teams—including Engineering, Budgeting, Scheduling, Innovation, DDAT, Growth, Regulatory, Legal, Quality and Safety—to ensure internal stakeholders are engaged and aligned with project goals. The Budgeting & Engineering Senior Manager will be responsible for creating and analyzing "what-if" scenarios, influencing decisions without direct authority, and translating feedback into strategic business decisions. Identify, scope, and set strategic priorities for key initiative implementation with a WFM lens in early-stage planning to ensure innovations are being realized and accounted for appropriately. Establish and maintain a strategic roadmap for labor innovation initiatives, aligning priorities with enterprise goals and consistently emerging business needs. Plan, coordinate, and execute labor focused pilots in stores including collecting feedback and providing recommendations for senior leaders with emphasis on change management to ensure field buy-in. Engage with key business partners to understand changes in the business and potential impacts on labor. Provide expert knowledge on workload implications in support of new initiatives led by business partners and senior leaders. Collaborate with Workforce Management team on labor budgeting, demand shape, scheduling, and field engagement on workload changes. Utilize a deep understanding of retail pharmacy operations to ensure process changes are updated in the form of engineered labor standards that are incorporated into labor budgeting processes. Influence leaders and peers without direct authority through consistent collaboration, feedback, and data driven results. Translate feedback and data into actionable business decisions through dynamic "what-if" scenario planning Lead and mentor a direct report, providing guidance, support, and professional development to ensure the successful execution of tasks and project goals. Foster a collaborative and productive work environment to maximize team efficiency and effectiveness.

Requirements

• 8+ years of total business experience
• 8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
• 8+ years influencing with and without authority.
• 8+ years leveraging data to support strategic plans and return on investment.
• 8+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc.
• 8+ years’ experience building high-performing teams.
• 8+ years’ experience engaging and inspiring a team to reach optimal business outcomes together.
• Familiarity with workforce management processes and extensive knowledge of retail business operations
• Proven ability to deliver high quality professional communications, presentations, responses, and analyses on a wide range of requests by working quickly, independently and with minimal direction.
• Travel up to 25% of the time, based on business needs.
• Bachelor's Degree in Industrial Engineering, Supply Chain, Finance, or equivalent experience

Nice To Haves

• 10+ years of total business experience
• 10+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
• 10+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions.
• 10+ years influencing with and without authority.
• 10+ years leveraging data to support strategic plans and return on investment.
• 10+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc.
• 10+ years’ experience building high-performing teams.
• MOST Certified
• PMP certification
• Master's degree preferred.

Responsibilities

• Identify, scope, and set strategic priorities for key initiative implementation with a WFM lens in early-stage planning to ensure innovations are being realized and accounted for appropriately.
• Establish and maintain a strategic roadmap for labor innovation initiatives, aligning priorities with enterprise goals and consistently emerging business needs.
• Plan, coordinate, and execute labor focused pilots in stores including collecting feedback and providing recommendations for senior leaders with emphasis on change management to ensure field buy-in.
• Engage with key business partners to understand changes in the business and potential impacts on labor.
• Provide expert knowledge on workload implications in support of new initiatives led by business partners and senior leaders.
• Collaborate with Workforce Management team on labor budgeting, demand shape, scheduling, and field engagement on workload changes.
• Utilize a deep understanding of retail pharmacy operations to ensure process changes are updated in the form of engineered labor standards that are incorporated into labor budgeting processes.
• Influence leaders and peers without direct authority through consistent collaboration, feedback, and data driven results.
• Translate feedback and data into actionable business decisions through dynamic "what-if" scenario planning
• Lead and mentor a direct report, providing guidance, support, and professional development to ensure the successful execution of tasks and project goals.
• Foster a collaborative and productive work environment to maximize team efficiency and effectiveness.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior