Senior Manager, Workday PSA

Kainos•Indianapolis, IN

13d

About The Position

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As a Senior Manager, Workday PSA in Kainos, you’ll be a lead consultant in implementing and configuring Workday solutions for our global customer base and be an expert in Workday Financials and PSA. As a distinguished expert in a world-class team of consultants, you will manage relationships with our customers, architecting and delivering solutions that are not only aligned with their needs but also fit for purpose and commercially viable. You’ll provide excellent consulting and guidance to customers, truly understanding their business and guiding them in advancing their goals. You’ll be an expert in the PSA capability, using your technical and professional expertise to mentor and guide your PSA team members, providing thought leadership and driving innovation. Your influence will extend beyond Kainos, as you build and enhance specialist knowledge within the capability, contributing to the broader Workday community.

Requirements

Deep understanding of Workday PSA (Product Lead in the Workday ecosystem is ideal but not mandatory)
Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will be able to intervene effectively and resolve customer escalations appropriately
Excellent communicator, able to communicate with customers and colleagues with impact and credibility. Sound ability to formally present to senior Client audiences and at conferences e.g. Workday Altitude
Strong commercial awareness and complete understanding of project and business dynamics
Broad business and technology experience and a good awareness of industry trends and their potential impact on product
Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and Kainos commercials
Ability to widen and maintain a network of external contacts
Excellent consulting skills e.g. leading largescale workshops with multiple stakeholders, liaising confidently and effectively with senior executives
An emerging capability expert driving thought leadership e.g. production of blog posts
An emerging role model within Kainos and wider Workday ecosystem
Understanding of risk management and able to manage risk within the capability
Commercial understanding of utilization within a services organization and the importance of these targets
Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required)

Nice To Haves

Professional qualifications where applicable in your Capability (e.g. CPA)
Develop and deliver products/offerings and services that differentiate Kainos in the marketplace
Identify talent for rapid development within the capability
Experience of managing, mentoring and developing teams

Responsibilities

Manage relationships with our customers, architecting and delivering solutions that are not only aligned with their needs but also fit for purpose and commercially viable.
Provide excellent consulting and guidance to customers, truly understanding their business and guiding them in advancing their goals.
Mentor and guide your PSA team members, providing thought leadership and driving innovation.
Build and enhance specialist knowledge within the capability, contributing to the broader Workday community.
Regular participant in sales activities and responsible providing input to work estimates
Support the operations function ensure that our consultant pool is used in the most commercially advantageous way, balancing development needs and personal preferences
Able to rotate through various Workday delivery services specifically Consulting and Application Management Services
For Application Management Services, able to deliver work to meet defined Service Level Agreements
Agreeing, setting and reviewing your and your team’s goals aligned to Kainos, Workday BU and your capability
Providing support so that your and your team’s goals can be achieved
Reviewing and refining goals for relevance and to keep performance on track
Reviewing performance against goals and provide feedback
Conducting 1:1 monthly and/or project completion feedback meetings
Requesting and providing regular feedback in workday
Completing end of year reviews and agreeing the outcomes for the year
Identifying training to support your and your team’s development
Pursuing and supporting your and your team members’ career paths and progression
Reviewing weekly workload forecasting (staff allocations and timesheet checks) and utilization
Actively being involved in recruitment/interviews