Senior Manager, Visual Merchandising & Store Environments

Away Travel•New York, NY

30d•Onsite

About The Position

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone. Join The Crew We are hiring a Senior Manager, Visual Merchandising & Store Environments to lead our Brand team. This position reports to the VP, Brand and takes Away further by driving the end-to-end strategy and execution of our brand and product storytelling across retail (including our existing fleet, NSOs, pop-ups, and renovations), as well as wholesale. This is an exciting position responsible for driving store design, creative direction, and setting and implementing a scalable, brand-right visual merchandising vision across all windows, interior displays, and fixtures.

Requirements

You're an experienced retail leader with deep fluency in visual merchandising and store design, blending big-picture strategy with hands-on execution
You have a proven track record of building scalable, brand-right visual merchandising strategies across a variety of formats and footprints
You have a strong point of view of spatial design, visual hierarchy, and product storytelling-and can translate brand and business objectives into compelling in-store moments
You understand how to work in locally-assorted store environments and build flexible VM systems that adapt by door
You're confident managing budgets and making strategic decisions about where and how to invest for the greatest impact
You're skilled at managing vendors across sourcing, production, and installation-holding high standards for both quality and cost
You're highly proficient in Adobe Creative Suite and presentation tools, and able to clearly communicate concepts to a wide range of partners
You bring a data-driven mindset and comfort level using performance and operational data to inform, measure, and iterate on VM decisions
You're an excellent communicator, collaborator, and partner to store teams and cross-functional stakeholders alike
You're comfortable leading small-scale store design projects independently, from concept to execution
You're creative and innovative; you love to build great new things that are fresh and unique while staying on brand
You're agile, and motivated by a fast-paced and ever changing environment
You're passionate about transforming travel for all (but that's a given!)

Responsibilities

Define and champion Away's visual merchandising philosophy from the ground up, connecting brand storytelling with customer insights and in-store execution that drives measurable business impact
Partner with key stakeholders to lead all product and brand storytelling across retail and wholesale, including windows, focal displays, and fixtures-ensuring consistency, creativity, and conversion
Develop and implement a comprehensive, high-impact, and multi-tiered VM strategy that exemplifies Away's mission and meets the needs of different locales, door types, and sizes
Own the VM calendar across the fleet-balancing new product launches, seasonal transitions, and evergreen storytelling across retail and wholesale
Create clear and compelling visual directives, toolkits, and communication processes that enable store teams to execute seamlessly
Build strong relationships with store teams and retail partners, providing guidance, inspiration, and ongoing feedback loops that keep our fleet aligned and energized
Act as the owner and strategic negotiator of visual merchandising priorities across Brand, Creative, Merchandising, Retail, and Wholesale, ensuring resource trade-offs and decisions maximize cohesive rollout and overall organizational ROI
Use store performance data and customer insights to continuously iterate on visual merchandising strategies that elevate both brand perception and product performance
Lead Away's retail design needs (~10% of the role), serving as the internal expert who guides the concepting and execution of small-scale renovations, pop-ups, and store refreshes
Source and manage external partners-including fabricators, vendors, and installers-ensuring quality execution, competitive pricing, and strong ROI
Manage the VM and store design budget, advocating for execution strategies that maximize visual impact and brand consistency while staying on time and within budget
Ensure Away's store environments-both temporary and permanent-are visually compelling, operationally functional, and unmistakably on-brand
Provide thought leadership and informal coaching to junior team members and cross-functional partners on best-in-class VM practices, raising the overall visual excellence and talent bar across the retail organization

Benefits

Take care of yourself and your family through our health insurance offerings
Invest in your future by participating in our 401(k) (with a company match!)
Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!)
Build your travel uniform through discount codes, product stipends, and giveaways
Give back through company-sponsored volunteer and charitable opportunities

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