Senior Manager, Virtual Practice Operations

Thyme Care

116d • $145,000 - $165,000

About The Position

Thyme Care is seeking a mission-driven, operations-savvy leader to serve as the Senior Manager of Virtual Practice Operations, responsible for optimizing the infrastructure, processes, and performance of our virtual clinical practice. This role is central to the success of Thyme Care Medical, our virtual clinical practice, and oversees key domains such as licensing & credentialing, revenue cycle management (RCM), billing & coding, and virtual visit performance across multiple visit types. The ideal candidate brings a blend of strategic thinking and operational excellence, can coach and develop managers, and thrives in navigating complexity across clinical, compliance, and business objectives. They will build scalable processes, drive accountability across teams, and measure what matters — connecting process outcomes to business value and member impact.

Requirements

• 8–12+ years of operations experience in healthcare, with at least 3 years managing managers and cross-functional projects.
• Deep understanding of healthcare operations — especially licensing, credentialing, RCM, and virtual care delivery models.
• Thrives in scaling environments where structure and process are being established or rebuilt.
• Sets vision, tracks impact through KPIs, and uses data to inform action.
• Strong track record of developing managers and building inclusive, high-performing teams.
• Drives execution with strong project management skills, attention to detail, and a continuous improvement mindset.
• Able to effectively navigate executive conversations and cross-functional alignment.

Nice To Haves

• Comfortable with ambiguity and proven track record of success in fast-paced environments experiencing rapid change and growth.
• Experience working at a start-up or enthusiasm for transitioning to a start-up environment.
• Skilled at balancing across multiple priorities and switching rapidly from one project or task to another as needs arise.
• Exceedingly organized and proactively track a project's details or nuances.

Responsibilities

• Set and own 6–12 month strategic goals for Virtual Practice Operations aligned with department and company priorities.
• Translate department-level strategy into team-specific goals and initiatives across licensing, RCM, billing/coding, and visit utilization.
• Lead strategic planning and resource forecasting, advocating for capacity, tools, and support as needed.
• Drive the development and implementation of process improvements to increase efficiency, compliance, and ROI of our virtual care services.
• Oversee execution of core operational processes: Licensing & credentialing for providers across all states, Revenue cycle management and billing compliance, Accurate and timely medical coding workflows, Virtual visit volume growth and capacity planning.
• Monitor key metrics and use root cause analysis to identify operational bottlenecks, risks, or inefficiencies.
• Implement structured project management practices to ensure on-time delivery of cross-functional initiatives.
• Quantify and communicate impact of operational performance through dashboards and reporting.
• Build formal, trust-based relationships with internal and external stakeholders, including clinicians, payers, product, legal, and finance.
• Serve as the primary spokesperson for Virtual Practice Operations in key executive, clinical, and partner forums.
• Navigate cross-team dynamics, proactively identifying and addressing friction points through structured collaboration.
• Direct and mentor a growing team of operations managers and individual contributors across multiple domains.
• Coach managers to lead high-performing teams, resolve team dynamics, and hold staff accountable for deliverables.
• Create and execute hiring and onboarding plans for multiple functions and new managers.
• Provide timely and effective feedback to managers, enabling their growth and leadership maturity.

Benefits

• Base salary for this role is $145,000 - $165,000.
• Equity opportunities.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees