Senior Manager – Vendor Management - Print Category

CVS Health • Hartford, CT

12d • Hybrid

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Are you a strong vendor relationship manager, with the knowledge and understanding of print category. If so, this role is for you! The Senior Vendor Manager – Print Category is responsible for developing and executing the strategic vision for print-related products and services within the organization. This position is responsible for managing strategic vendor relationships within the print category, serving as a consultative partner to internal stakeholders, and acting as a Procurement ambassador across the enterprise. The role supports sourcing initiatives and contracts execution for the category, and ensures optimal vendor performance, cost efficiency, and compliance with organizational standards. The Senior Vendor Manager acts as the primary liaison between internal stakeholders and external suppliers, driving innovation, quality, and compliance while meeting business objectives. NOTE: This position will not perform the work but execute the strategy and vendor management of the functional category! You will have oversight of the program.

Requirements

• Minimum of 7 years in vendor management, program management within the print category space, procurement, or a related field, with a proven track record of managing successful programs.
• Bachelor’s degree in Business Management, Print Production, or related field; and or a combination of education and equivalent work experience.

Nice To Haves

• Print Production Expertise: Extensive knowledge of direct mail and print production specifications, processes, best practices, and materials, with the ability to assess vendor capabilities and ensure adherence to quality and performance standards.
• Technical Acumen: Demonstrated expertise in print technologies and production workflows, with a strong understanding of risk governance and compliance processes to ensure vendor performance and operational integrity.
• Vendor Management & Program Oversight: Proven ability to manage multiple vendor relationships and with program oversight simultaneously, ensuring positive outcomes and adherence to contractual obligations.
• Communication & Collaboration: Exceptional verbal and written communication skills to effectively engage with internal teams, suppliers, and external partners.
• Attention to Detail: Ability to thoroughly review and verify all aspects of vendor-related activities—such as contracts, pricing, service-level agreements, print specifications, and compliance documentation—to ensure accuracy, consistency, and adherence to standards.
• Problem-Solving: Ability to quickly identify issues, assess vendor risks, and implement solutions that minimize impact on timelines and budgets.
• Adaptability: Resilient and flexible in a fast-paced environment, with the ability to pivot strategies based on business needs and market conditions.

Responsibilities

• Category Strategy & Planning Develop and execute a comprehensive strategy for the print category aligned with organizational goals. Conduct market analysis to identify trends, cost-saving opportunities, and innovation in print solutions.
• Vendor Relationship Management Establish and maintain strong partnerships with print vendors and service providers. Serve as the primary point of contact for vendor negotiations, issue resolution, and performance reviews.
• Contract Negotiation & Compliance In partnership with sourcing and key stakeholders, negotiate pricing, terms, and service-level agreements to ensure competitive advantage. Ensure compliance with company policies, legal requirements, and sustainability standards.
• Performance Monitoring Track vendor performance using KPIs such as quality, delivery timelines, and cost efficiency. Implement corrective actions and continuous improvement initiatives when needed.
• Financial Oversight Deliver cost optimization initiatives. Analyze spend data to identify savings opportunities and mitigate financial risks.
• Cross-Functional Collaboration Partner with Third Party Risk, Contracts, Sourcing, AP, Medicare Compliance, internal/external Auditors, and other teams across the enterprise to support business objectives. Align print solutions with industry standards and operational requirements.
• Innovation & Sustainability Drive adoption of new technologies and sustainable practices in print production. Evaluate emerging trends and recommend innovative solutions to improve efficiency and reduce environmental impact.
• Procurement Ambassador Advocate Procurement Best Practices Promote adherence to procurement policies, processes, and compliance standards across the organization. Act as a subject matter expert for print category and procurement guidelines & tools.
• Stakeholder Engagement Serve as a liaison between procurement and business units to ensure alignment on sourcing strategies. Educate internal teams on procurement procedures and benefits.
• Process Improvement Identify gaps or inefficiencies in print category and procurement workflows and recommend improvements. Support initiatives to streamline purchasing processes and enhance user experience.
• Education & Communication Educate business partners and suppliers on procurement systems and compliance. Communicate updates on procurement policies, tools, and category strategies.
• Supplier Relationship Support Assist in fostering strong supplier partnerships by ensuring clear communication and compliance. Support vendor onboarding and performance monitoring activities.
• Data & Reporting Monitor procurement metrics and compliance adherence. Provide feedback and insights to procurement leadership for continuous improvement.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees