Senior Manager, UX Research

Equinix

98d • $171,000 - $269,000

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. The position involves architecting and executing interaction and visual design as part of a multi-disciplinary team, utilizing user research, content strategy, and workflow analysis. The role requires applying contemporary user experience methodologies to design engaging user interfaces for websites and applications, developing prototypes, mockups, wireframes, and conducting user research and usability testing.

Requirements

• 15+ years experience preferred.
• Bachelor's degree preferred.

Responsibilities

• Coordinates user research plans across multiple functional domains of responsibility.
• Coordinates with usability vendors when necessary.
• Determines user research methodologies to optimize data collection.
• Interacts with stakeholders to determine requirements and set expectations.
• Observes user research sessions.
• Consolidates user research data across multiple functional areas where appropriate.
• Presents results to stakeholders.
• Ensures user research plans and methodologies are rigorous, consistent and thoughtful.
• Ensures examination and implementation of information architecture structures across multiple sites and/or applications is rigorous, consistent and thoughtful.
• Provides site/application-level creative direction across multiple functional domains of responsibility.
• Presents, defends and articulates design work in design reviews with colleagues and stakeholders.
• Ensures interaction design patterns across multiple sites and/or applications are rigorous, consistent and thoughtful.
• Researches interaction design trends.
• Creates and proposes prototyping standards and toolsets.
• Determines need for prototyping efforts, based on functional complexity and requirement specifics.
• Socializes prototypes via design reviews or 1:1 usability sessions.
• Applies critical thinking to a variety of complex user problems, taking into account user needs, business objectives and technical constraints.
• Evangelizes adoption of UX principles/strategy across Marketing cross-functionally.
• Creates and implements strategies that improve user experience through design.
• Oversees the user experience from onboarding, error correction, and to completion.
• Provides leadership and direction to the team, through managers.
• Accountable for the performance and results of direct reports and maybe a larger or multiple teams.
• Responsible for succession planning, performance management of team members, including disciplinary actions and hire/fire decisions/recommendations.
• Models the Equinix Culture and Values.
• Works closely across Marketing Project Managers to track resource allocation and utilization for portfolio projects.
• Requests approvals for additional expenses outside of approved budget/headcount.
• Communicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgets.
• Defines and evangelizes processes, policies and standards across all stakeholders.
• Measures performance against process goals.
• Proactively seeks continuous improvement opportunities in process/policies/standards.

Benefits

• Employee Assistance Program.
• Health, life, disability and voluntary insurance plans.
• Retirement plan contributions.
• Accrued Paid Time Off (PTO) and Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees