Senior Manager - US Consumer Capabilities Planning

American Express•New York, NY

3d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Capabilities Planning team is responsible for ensuring that we allocate the technology resources necessary to deliver our top US Consumer business priorities and goals. We do so by managing an iterative and transparent planning model, centralized to support across the US Consumer portfolio. The team enables the US Consumer teams to be successful in navigating the Enterprise Tech Planning Process and drives alignment on a consolidated US Consumer Capabilities Roadmap. To support these efforts, the team partners effectively with numerous stakeholders across product and technology teams to build new products for our customers. We also work closely with the Executive Leadership Team to support strategic decision making for the business.

Requirements

The ideal candidate will have a collaborative “can-do” attitude, an appetite to learn and raise their hand for new opportunities, and a passion for working across teams to drive projects forward.
Most importantly, they will possess the following qualifications:
Comfort with technology, and ability to understand business and customer needs
Working style that is resourceful and adaptable to changing needs in a fast-paced environment
Demonstrated ability to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups
Exceptional oral and written communication skills to drive process initiatives across the team
Strong project management skills and high attention to detail
Team player who is excited to solve challenging problems and do meaningful work while having fun

Responsibilities

Support portfolio management by working with numerous stakeholders to identify priority tech demands.
Manage intake method for new technology demand, both through annual & iterative planning processes, consulting with colleagues to assess their requests and escalate through leadership forums for prioritization/tradeoffs where needed.
Serve as a subject matter expert on navigating the process to ensure key initiatives get prioritized for tech build and progress with all impacted teams.
Create regular status reporting for Executive Leadership to reflect progress against the US Consumer Capabilities Roadmap.
Facilitate roadmap deep-dive sessions as needed to support leadership decision-making.
Lead efforts to improve collaboration and communication between teams, supporting the evolution of our engagement model for partnering with technology teams.
Maintain relationships with counterparts across business units to increase knowledge sharing and encourage the adoption of best practices.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities