Senior Manager, Technology Program Management

Equinix • Dallas Infomart Office DAI, TX

77d • $136,000 - $204,000

About The Position

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers-because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. We are seeking a highly experienced Senior Manager to manage a team of Technology Program Managers to manage the program execution and portfolio operations of a large technology portfolio with 20+ Scrum teams and multiple critical initiatives. The Senior Manager will also act as the SAFe Agile Release Train Engineer or Solution Train Engineer to drive the daily execution of multiple Agile Release Trains for the portfolio. The ideal candidate will possess extensive experience in Agile methodologies, particularly in the SAFe framework, and will have a proven track record of managing global teams and executing large-scale Agile projects. This role requires a strategic thinker with strong technical skills in JIRA and Confluence, as well as deep domain knowledge in sales, marketing, order management, and customer care within a global enterprise environment.

Requirements

• Bachelor's degree in Computer Science, Business Administration, or a related field; Master's degree preferred.
• Minimum of 10 years of experience in IT Program Management with at least 5 years in a leadership role managing global teams of 5+ members.
• Certified Scrum Master (CSM)- required.
• Certified SAFe Release Train Engineer (RTE) - required.
• Proven experience in Agile Transformation, with a minimum of 5 years as an Agile Coach or Release Train Engineer in a SAFe environment.
• Demonstrated expertise in running large-scale SAFe PI planning workshops with 200+ participants, including facilitation of priority-setting sessions with executives.
• Strong technical proficiency in JIRA and Confluence, with hands-on experience in customizing and optimizing these tools for Agile teams.
• In-depth knowledge of sales, marketing, order management, and customer care domains, with experience in a Fortune 500 company.
• Exceptional stakeholder management skills, with a track record of successful executive communication and presentation.
• Strong analytical and problem-solving skills, with the ability to drive data-informed decision-making.
• Strong ability in estimating cost and resource needs for cross-functional technical projects and programs based on technology and domain knowledge.
• Strong skills in building trust within PMO teams, functional teams, and stakeholder groups. Strong ability in resolving alignment and collaboration issues among teams.

Responsibilities

• Act as the RTE or STE for multiple Agile Release Trains (ARTs), facilitating large-scale PI planning, execution, and continuous improvement.
• Organize and facilitate large-scale SAFe Program Increment (PI) planning workshops, engaging over 200 participants to define Agile Goals, Initiatives, Capabilities, Epics, and User Stories.
• Collaborate with Product Management and stakeholders to prioritize features and ensure alignment with business strategy during PI planning.
• Lead retrospectives and inspect-and-adapt sessions to identify areas for improvement and implement actionable solutions.
• Conduct retrospective sessions post-PI planning to gather feedback and continuously improve the planning process.
• Coordinate cross-functional teams to ensure alignment and delivery of program objectives, managing dependencies and risks effectively.
• Ensure compliance with SAFe principles and practices, providing guidance and support to teams in their Agile journey.
• Define Agile metrics, implement Agile metrics, run and monitor Agile reports, identify Agile operation issues, recommend improvements, and implement improvements to 20+ Scrum teams.
• Lead the Agile Transformation initiatives across the organization, ensuring alignment with business goals and objectives with other IT PMO leaders.
• Facilitate the adoption of SAFe methodologies, including the establishment of Agile Release Trains (ARTs) and Lean Portfolio Management practices.
• Manage a diverse, global team of Agile coaches, Scrum Masters, and project managers, ensuring high performance and alignment with organizational goals.
• Conduct regular performance reviews and provide constructive feedback to team members, supporting their professional development.
• Oversee resource allocation and capacity planning for Agile teams, ensuring optimal utilization of bandwidth, skills, and expertise.
• Identify and nurture high-potential talent within the IT organization, creating development plans to prepare them for future leadership roles.
• Responsible for succession planning, performance management of team members, including disciplinary actions and hire/fire decisions/recommendations.
• Responsible for annual performance reviews and total rewards allocation of direct reports.
• Design and implement JIRA and Confluence tools to manage Agile projects, Scrum Teams, and Agile Release Trains.
• Customize JIRA workflows and dashboards to meet the needs of Agile teams and stakeholders, enhancing visibility into project progress.
• Train teams on best practices for using JIRA and Confluence, ensuring effective documentation and collaboration.
• Design and implement JIRA integration with other tools and systems to streamline processes and improve efficiency.
• Analyze JIRA data to provide insights and recommendations for process improvements and team performance.
• Develop and maintain strong relationships with key stakeholders, ensuring alignment on Agile initiatives and business objectives.
• Prepare and deliver executive presentations to senior leadership on Agile transformation and program management progress, challenges, and successes.
• Facilitate priority-setting workshops with executives, guiding discussions to align on strategic initiatives and resource allocation.
• Communicate effectively with diverse audiences, tailoring messages to meet the needs of technical and business stakeholders.
• Act as a liaison between technology and business units, ensuring clear communication and understanding of Agile processes and benefits.
• Develop and manage project, program, and portfolio budgets, forecasts, and financial reports to ensure alignment with organizational financial goals.
• Monitor and analyze project, program, and portfolio financial performance, identifying variances and implementing corrective actions as necessary.
• Conduct regular financial reviews with stakeholders to communicate project, program, and portfolio status, risks, and opportunities for cost optimization.
• Ensure compliance with financial policies and procedures, providing guidance to project teams on financial best practices.
• Oversee the demand management process, ensuring that project requests are prioritized based on strategic alignment and resource availability.
• Develop and maintain a resource allocation model that optimizes the use of personnel across multiple projects and programs.
• Facilitate resource planning sessions with executives and senior leaders to identify resource needs, skill gaps, and training needs.
• Lead regular reviews of resource capacity and demand, adjusting plans as necessary to meet changing business needs.
• Facilitate workshops with senior leadership to translate strategic objectives into actionable Goals, Capabilities, Epics, and User Stories for Scrum teams.
• Establish metrics to measure the alignment of team outputs with strategic goals, adjusting priorities as needed based on performance data.
• Define and maintain quarterly roadmaps that align with strategic goals and Scrum team deliverables.
• Identify and map cross-functional dependencies across projects and programs, ensuring that all stakeholders are aware of their roles and responsibilities.
• Lead the identification and resolution of complex cross-functional issues that may impact project delivery and organizational goals.
• Facilitate regular cross-functional meetings to discuss dependencies, risks, and progress, ensuring alignment and collaboration among teams.
• Develop and maintain a dependency management framework that provides visibility into critical interdependencies and their impact on project timelines.
• Proactively address and resolve conflicts arising from cross-functional dependencies, leveraging strong negotiation and communication skills.
• Create and distribute status reports on cross-functional dependencies to stakeholders, highlighting potential risks and mitigation strategies.

Benefits

• Employee Assistance Program: An Employee Assistance program is available to all employees.
• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees