Senior Manager, Technology Product Management - Patient Experience

Johnson & Johnson • Hopewell Township, NJ

3d

About The Position

Johnson and Johnson is recruiting for a Senior Manager, Technology Product Management supporting Patient Experience. This position's primary location will be Titusville, NJ or Horsham, PA with occasional domestic travel primarily in the NJ, PA area. The position will partner closely with our Patient Engagement and Customer Solutions (PECS) organization to deliver our J&J withMe Ecosystem. The role will enable vision definition and delivery of solutions for patient service experiences across therapeutic areas. This role will engage across multiple functions to deliver a vision for next generation services. As a strategic partner, you will bridge business goals with technology implementation, ensuring every product decision is anchored in patient needs and delivers measurable improvements in their experience.

Requirements

• Bachelor's degree in a technical, healthcare, or business discipline required; advanced degree preferred.
• Minimum of 6 years of experience in product management, with a strong emphasis on patient experience, healthcare, or digital platforms.
• Expertise in developing, launching, and iterating digital solutions including familiarity with journey mapping, UX design, data analytics, and technology implementation
• Experience working in regulated healthcare settings and understanding of HIPAA and patient privacy regulations is highly preferred.
• Exceptional stakeholder management and executive communications skills, with an ability to translate complex technical and process concepts into actionable business outcomes

Nice To Haves

• Preferred experience in cloud software solutions related to Patient Support Programs, Call Center Activity & Management, Patient or Field CRM, Pharmacy Management & Dispensing, US Healthcare Electronic Health Records (EHR), Practice Management, Medical Billing, or E-Prescribing
• Preferred experience in change management and adoption programs within digital or data transformation

Responsibilities

• Patient-Centered Product Strategy & Roadmap: Define and communicate a compelling technical product vision focused on improving patient experience and engagement. Develop and manage technical roadmaps that translate feedback, research, and business objectives into actionable plans and measurable outcomes.
• Product Leadership: Oversee the full lifecycle of technical product capabilities, from ideation to continuous improvement. Identify new opportunities to streamline care pathways, improve communication, and remove friction points.
• Stakeholder Collaboration: Work closely with business stakeholders, compliance teams, and third-party partners to ensure solutions support unmet customer needs, industry regulations, and strategic business objectives.
• Delivery & Compliance: Manage product backlogs, feature prioritization, sprint planning, and delivery ceremonies, ensuring timely and efficient releases. Uphold privacy and regulatory standards, including HIPAA and other patient data compliance requirements.
• Value Measurement: Define and track key performance metrics for your product area aligned to strategic objectives. Use analytics and customer feedback to iterate and continuously improve solutions.
• Vendor & Partnership Management: Build and nurture strategic relationships with technology vendors and partners to maximize platform value and quality of service.
• Culture & Change Leadership: Cultivate a culture of empathy, equity, and inclusion. Foster continuous learning, collaboration, and accountability across teams focused on patient experience.

Benefits

• Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: - Vacation -120 hours per calendar year - Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year - Holiday pay, including Floating Holidays -13 days per calendar year - Work, Personal and Family Time - up to 40 hours per calendar year - Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child - Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year - Caregiver Leave - 80 hours in a 52-week rolling period - Volunteer Leave - 32 hours per calendar year - Military Spouse Time-Off - 80 hours per calendar year
• For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees