(USA) Senior Manager, Technology Operations

Wal-Mart•Bentonville, AR

41d•$90,000 - $180,000•Onsite

About The Position

Customers shop whenever and wherever they want, choosing from a wide range of Pickup and Delivery options. To make these options happen, we have many teams across the business focused on ensuring customers have access to the right merchandise at the right time, while delivering an experience that makes them want to continue shopping with Walmart. In this role, you will be a key leader on the business team, ideating, innovating, and delivering on post transaction capabilities that drive customer acquisition, retention, revenue growth and profit for Walmart eCommerce. You will be part of a team that is responsible for delivering the annual financial and customer satisfaction goals for the eCommerce business. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Marketing, Merchandising, Product, Engineering, Store and FC Operations, Finance, and others to identify opportunities, solve problems and developing new propositions that drive value for our customers. We are looking for a rock star business leader who will "Leave no stone unturned - to identify the best possible solution" and will "Do what's right for the customer - whether internal or external". About You You Thrive in Ambiguity: Naturally apply structure and frameworks to accelerate end to end results You're a Problem Solver: Develop short-term, sustainable solutions to issues in real time You have a Data-Driven Mindset: comfortable with handling large datasets & identify trends and insights You're a Storyteller: Know how to build and present audience specific enterprise level story arcs ranging from peers to executives to board members You're Accountable: Led strategic initiatives to continue our focus on stability, growth, and profitability metrics You're a Negotiator: influence without authority across external & cross-functional stakeholders at all levels You're Entrepreneurial: a drive & desire to shape business strategy & direction

Requirements

5 years of experience in business or product operations & strategy, process improvement, or related fields
Strong oral and written communication skills - including the ability to develop and deliver complex messages in a simple, actionable way
Strong analytical skills - creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis
Proven ability to bridge data with business insights to drive relevant, actionable output
Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment
Customer-centric & curious: passionate improving the Walmart customer experience
Previous eCommerce or Retail experience; operations or customer experience roles a plus
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years' experience inproject management, program management, program operations, or related area.
Option 2: 7 years' experience in project management, program management, program operations, or related area.
2 years' supervisory experience.

Nice To Haves

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Defining long-term vision and technology strategy around the capabilities needed to deliver best in class fulfillment experiences.
Providing thought leadership on internal and external best practices and standards to drive decision making.
Conducting benchmark studies and competitive assessments.
Working cross-functionally with partner teams across multiple locations so communication, collaboration, and organization are key to your success
Leading key cross-functional projects that span across multiple teams within the organization.
Collaborating daily with cross-functional team members including SCM, Design, Product, Store Operations and more.
Working with product to build prototypes to communicate design ideas to users and internal stakeholders.
Conducting research, user testing and validation that will ensure that the experiences/propositions we build are designed to prioritize our customers and associates.
Defining metrics and KPIs that will help us measure and track business goals
Communicating roadmaps and priorities and collaborating across business areas for roadmap prioritization including, engaging with key partners to determine the best product and business strategies, and gaining buy-in from executive-level leadership
Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall omni-channel communication experience
Seeking patents to protect innovative ideas and products

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.