Senior Manager, Technology Operations - Site Merchandising Applied AI and Tools

Walmart•Bentonville, AR

3d•$90,000 - $180,000

About The Position

Join Walmart's Site Merchandising Applied AI and Tools team as we build a legendary experience for Walmart's digital customers. As part of the broader Site Merchandising organization, this position is responsible for leading the strategic evolution of AI-powered platforms and tools that transform how site merchandising operates at scale. This role will focus on one of two critical tracks: (1) Agentic Platform & Messaging — architecting the unified ACMS/MMUI workspace that powers AI-assisted merchant workflows, or (2) Creative Innovation & Visual Tech — scaling GenAI-powered visual content through Smart Creative to enable personalization at unprecedented volume and variety. Both tracks share a common mission: transitioning manual, fragmented processes into intelligent, automated experiences that reduce merchant workload, accelerate speed-to-market, and deliver exceptional customer experiences on Walmart.com. This is an exciting opportunity for a strategic product leader who thrives on leveraging AI and technology to solve complex operational challenges and drive measurable business impact. What you'll do... What You'll Do

Requirements

Bachelor's degree in computer science, management information systems, business, product management, information technology, design, marketing, or related area and 6 years' experience in product management, program management, business operations, or related area including 3 years' supervisory experience OR 8 years' experience in product management, program management, business operations, or related area including 3 years' supervisory experience

Nice To Haves

Master's degree in computer science, product management, business, design, or related field
5+ years of experience in eCommerce, retail technology, digital content production, or merchandising platforms
Demonstrated experience leading AI/ML initiatives, platform convergence projects, or large-scale tool migrations involving multiple legacy systems
Strong understanding of agentic systems, GenAI workflows (image/video generation, personalization), or intelligent automation in a business context
Proven track record authoring detailed Business Requirements Documents (BRDs) and translating complex workflows into technical requirements for engineering teams
Experience working in a 4ITB model (Idea-to-Build) with cross-functional Product, Engineering, and Design teams
Deep empathy for end-user workflows with expertise in change management and driving adoption of complex enterprise tools
Experience with content management systems, creative production workflows, taxonomy platforms, or merchandising workflow tools
Background in creative technology, brand standards, visual content supply chains, or digital asset management
Strong stakeholder management skills with ability to influence senior leadership, creative teams, and business partners across multiple functions
Track record of defining and achieving KPIs that demonstrate platform ROI, operational efficiency, and business impact
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Masters: Business

Responsibilities

Lead the strategic vision and roadmap for a critical AI-powered platform within the Site Merchandising tooling ecosystem, partnering with 4ITB Product and Engineering teams to deliver capabilities that drive operational efficiency and merchant success
Drive platform innovation initiatives such as unifying legacy tools (Tango, Tempo) into modernized MMUI with agentic orchestration, OR scaling GenAI content generation (Smart Creative) to produce brand-standard visual assets at volume
Develop deep understanding of merchant workflows, pain points, and business goals to identify high-impact opportunities for AI-assisted automation, workflow simplification, and technology-enabled scale
Own the business case and prioritization framework for platform feature development, balancing strategic platform goals with merchant needs, operational urgencies, and cross-functional stakeholder priorities
Author comprehensive Business Requirements Documents (BRDs) that translate complex business workflows into actionable product requirements, ensuring alignment between business objectives and technical execution
Lead cross-functional discovery sessions with merchants, product teams, engineering, creative partners, and business stakeholders to validate requirements, socialize roadmaps, and build shared understanding of platform evolution
Partner with key stakeholders including Editorial teams, Creative teams, Site Merchants, and Business Leaders to ensure platform capabilities align with brand standards, creative workflows, and content strategy goals
Define and track KPIs that measure platform success including adoption rates, workflow efficiency gains (time-to-site, reduction in manual touches), content volume/quality metrics, and demonstrated ROI to inform iteration priorities
Implement effective change management strategies, training programs, and enablement plans to drive adoption of new platform capabilities and ensure seamless transitions from legacy workflows
Serve as a thought leader for AI-powered innovation within Site Merchandising, staying ahead of emerging trends in agentic systems, GenAI capabilities, and intelligent automation to identify pilots and strategic opportunities
Manage migration strategies and sunset timelines for legacy tools, ensuring merchants have clear communication, adequate support, and confidence in new platform capabilities throughout transitions
Contribute to the development of a highly skilled workforce via mentorship, thought leadership, and knowledge-sharing across the tooling and broader Site Merchandising organization
Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock