Senior Manager, Technology Operations, Marketplace Seller Risk - Account Security

Walmart • Bentonville, AR

126d • $90,000 - $216,000

About The Position

This is a unique opportunity to join a growing team in Walmart ecommerce tackling interesting and evolving challenges related to seller risk. Working at Walmart will allow you to push your limits, challenge the status quo, and make a massive impact across Walmart's bottom line. This role will focus on risk strategies and controls related to account management practices and account security. Which will include risk strategy development and deployment through risk platforms to mitigate account takeover risk along with taking proactive actions to mitigate loss and customer impact. Will work closely with decision science, data science, product, engineering, design, legal and compliance to implement the needed tech for account security and security layers that take into consideration agentic account access detection and control layers.

Requirements

• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
• 7 years' experience in project management, program management, program operations, or related area.
• 2 years' supervisory experience.

Nice To Haves

• Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• Background in creating inclusive digital experiences.
• Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies.

Responsibilities

• Protect the Walmart bottom line from numerous marketplace risks while enabling seller growth.
• Own multiple processes, mechanisms, and control layers that help protect Walmart.com from bad actors.
• Quickly iterate and test ways to improve the customer experience, seller experience, and financial bottom line.
• Develop business cases for projects with a projected return on investment or cost savings.
• Translate business unit/domain requirements into projects, activities, and tasks and align to overall technology strategy.
• Drive the execution of multiple business plans and projects by identifying customer and operational needs.
• Provide market insights to key stakeholders based on research gathered and business knowledge.
• Analyze and ensure accuracy of information by creating, maintaining, and evaluating data.
• Provide data-driven analysis and insights to help support business strategies.
• Foster an environment that supports learning innovation and intelligent risk taking.
• Develop and deploy strategies to mitigate abuse risks and apply friction points.
• Provide supervision and development opportunities for associates.

Benefits

• Competitive pay and performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree