Senior Manager, Technology Management

Visa•Ashburn, VA

16h•Hybrid

About The Position

The Sr. Manager, O&I Program Management role manages teams of Project managers supporting Operations and Infrastructure (O&I) initiatives. This position is responsible for supporting highly complex programs across technology teams (including Product Development, Cybersecurity, and Client Services) to deliver highly available, reliable, and secure infrastructure. This will be mainly focused on internal infrastructure and platform delivery and will span the spectrum of strict hardware or software refreshes as well as platform and software development activities supporting internal facing applications. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Requirements

8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
12 years of experience in Technical Program Management, Technology Management or like area with a bachelor’s degree or at least 10 years of experience with an Advanced degree (e.g., Masters -MBA, JD, PhD) in Computer Science, Software Engineering, or Information Technology
Demonstrated understanding of IT infrastructure principles, planning and project delivery at scale
Experience with Agile frameworks including SCRUM, SAFe, and Lean
Experience with MS Office Suite (high proficiency with MS Excel and PowerPoint), MS Project, Clarity, Jira, MS SharePoint, MS Teams
ITIL v3 Certification a plus
PMP or similar Program or Project Management certificate
Direct experience implementing a company-wide program system experience re-platforming existing products
Proficiency with gathering and analyzing data with follow-on visualization and communication
Ability to influence development teams and senior stakeholders to gain support for delivering program solutions against a standardized methodology
Experience with budget planning, cost-benefit analysis, and familiarity with IT Infrastructure (Servers, Storage, Network, Public Cloud, Cybersecurity Tools)

Responsibilities

Manage a team of Project Managers overseeing projects across Visa’s Technology and Infrastructure, Operations Platform owners
Foster a customer focused approach with the ability to multi-task and lead conflicting priorities with strategic goals in mind
Demonstrated ability to deliver large tech refresh initiatives including Software (OS, DB, etc.) and Hardware platform upgrades across multiple environments, networks, and data centers
Ability to scope initiatives quickly for planning and budgeting purposes using data to analyze and prioritize efforts amid competing priorities and external factors
Partners with Solution Engineering, Delivery, and Build Teams to deliver hardware and software systems and platforms
Responsible for handling and supervising program scope, schedule and budget while proactively mitigating risks that could impact turning points and work
Comfortable leading discussions on initiatives, roadmaps, strategic objectives and the ability to transition from the high level to the details seamlessly
Comfortable reviewing data, asking probing questions, and presenting to Executive Leadership