Senior Manager Technology - Core Banking Systems

FourLeaf Federal Credit Union•Town of Oyster Bay, NY

23h•$117,456 - $146,819

About The Position

The Senior Manager, Technology – Core Banking Systems is responsible for the formal management, planning, execution, control, and evaluation of the organization’s core banking technology function, including the Fiserv DNA platform. This role ensures the core banking environment operates reliably, securely, and in alignment with business, regulatory, and service delivery expectation The Senior Manager Technology – Core Banking Systems manages a team of supervisors, analysts, and administrators, and collaborates cross-functionally with Information Technology, business units, and vendor partners to drive innovation, system reliability, and superior member experiences. The Sr. Manager makes decisions that have a meaningful impact on service delivery and operational effectiveness across the organization.

Requirements

High School Diploma or GED required.
8+ years of experience in financial services technology, with a focus on core banking systems.
5+ years of supervisory experience, preferably managing a Fiserv DNA platform in a credit union or banking environment.
Certifications: Fiserv DNA Certification or completion of Fiserv University Training Modules required.
Computer Skills: Fiserv DNA, Velocity, Microsoft Office Suite proficiency required.

Nice To Haves

Experience with nCino, Optis, and other integrated fintech platforms.

Responsibilities

Plan, manage, and oversee execution of strategic roadmaps for the Fiserv DNA core platform, including upgrades, enhancements, and system integrations.
Lead planning and execution of core-related initiatives in alignment with the credit union's technology and business strategies.
Oversee projects involving Fiserv DNA custom application updates, version control, and deployment cycles.
Evaluate the impact of core banking initiatives on operational processes, service delivery, and dependent systems across the organization.
Establish prioritization and decision criteria for core banking enhancements to balance operational stability, risk, and business needs.
Manage a team responsible for daily core system operations, including supervisors, analysts, administrators, and support staff.
Foster a culture of continuous improvement, innovation, and technical excellence.
Develop team capabilities through coaching, training, and performance management.
Oversee hiring, performance management, coaching, and development of direct reports.
Plan, manage, and monitor the department budget for core banking operations, vendor services, and planned initiatives to ensure alignment with organizational priorities and effective use of financial resources.
Serve as the primary liaison with Fiserv support teams and account managers, ensuring effective issue escalation, service optimization, and relationship management.
Collaborate with Information Technology and business units to deliver integrated, seamless banking experiences.
Manage third-party integrations and ensure optimal performance across connected systems.
Ensure all core system activities align with applicable regulatory requirements and internal compliance frameworks.
Maintain audit readiness through detailed documentation and change management controls.
Support internal and external audits and examinations as needed.
Monitor system performance and user feedback to proactively identify and address opportunities for optimization.
Implement streamlined support protocols to improve service delivery and reduce resolution times.
Ensure high system availability, reliability, and responsiveness to meet organizational needs.
Ensure issues are addressed with consideration for downstream impacts to members, staff, and business operations.